Nordic Speaking Customer Service for Telecommunications Department
Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Nordic Speaking Customer Service Representative for the Telecommunications Department. This role is perfect for individuals who have a passion for technology and communication, and are eager to provide excellent customer support to clients from Nordic countries.
Responsibilities
- Deliver exceptional customer service to Nordic-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to telecommunications products, services, and troubleshooting.
- Provide support for billing inquiries, service modifications, and account management.
- Handle customer complaints and feedback professionally, ensuring timely resolutions to enhance customer satisfaction.
- Maintain up-to-date knowledge of services, promotions, and policies within the telecommunications sector.
- Document all customer interactions accurately and contribute to the improvement of service processes.
- Collaborate with internal teams to ensure a seamless customer experience and address complex issues as needed.
- Fluency in at least one Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English, both written and spoken.
- Experience in customer service, preferably in the telecommunications or technology sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the capacity to work effectively under pressure.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- A genuine interest in telecommunications and a commitment to providing high-quality service to customers.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
Average salary estimate
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