Spanish Speaking Customer Support for Online Bookstore Department
Patrique Mercier Recruitment FR is dedicated to finding talented individuals for exciting career opportunities. We are currently looking for a Spanish Speaking Customer Support Representative for the Online Bookstore Department. This role is ideal for individuals who are passionate about literature and enjoy providing exceptional service to Spanish-speaking customers.
Responsibilities
- Provide outstanding customer support to Spanish-speaking clients regarding inquiries about books, orders, and account issues via phone, email, and chat.
- Assist customers with order placements, shipping details, and return policies.
- Effectively resolve customer complaints and issues to ensure satisfaction and loyalty.
- Document customer interactions accurately and manage follow-ups efficiently.
- Collaborate with internal teams to address customer needs and improve service quality.
- Stay informed about new releases, promotions, and bookstore policies to provide informative assistance.
- Collect and analyze customer feedback to enhance service delivery and product offerings.
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in e-commerce or retail.
- Strong communication skills with a customer-focused approach.
- Detail-oriented with the ability to multitask and manage time effectively.
- Proficient in using CRM software and standard office tools.
- Strong problem-solving abilities and the willingness to assist customers proactively.
- Flexibility to work varied hours, including evenings and weekends if needed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
Average salary estimate
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