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Job details

French Speaking Customer Support for Music Streaming Platform Department

Patrique Mercier Recruitment is thrilled to announce an opening for a French Speaking Customer Support representative for a leading Music Streaming Platform. In this role, you will be the voice of the company, assisting French-speaking customers with their inquiries, troubleshooting issues, and providing guidance on features and services. If you are passionate about music and have a flair for customer service, we invite you to join our dynamic team!


Responsibilities

  • Provide exceptional customer support via phone, email, and chat in French.
  • Assist customers with inquiries related to the music platform, including account setup, subscription management, and technical support.
  • Resolve customer complaints and issues effectively and with a high level of customer care.
  • Educate customers about features and best practices to enhance their streaming experience.
  • Document customer interactions and feedback for continual service improvement.
  • Collaborate with other team members to maintain a seamless service experience.
  • Fluency in French (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service or support roles is preferred.
  • A passion for music and understanding of music streaming platforms.
  • Excellent problem-solving skills and dedication to customer satisfaction.
  • A team player with a proactive and positive attitude.
  • Familiarity with customer service software or platforms is a plus.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 19, 2025

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