German Speaking Customer support for Trucking Software - Hybrid from Athens

As a German Speaking Customer Support representative at Patrique Mercier Recruitment, your main responsibilities include providing high-quality support via phone, email, and chat in German. You will assist customers with inquiries related to our trucking software, resolve technical issues, and educate clients on the software's features. Additionally, you will manage and prioritize support tickets, document customer interactions for service improvement, and collaborate with internal teams to escalate issues as needed.

To qualify for the German Speaking Customer Support position at Patrique Mercier Recruitment, you need to be fluent in German, both spoken and written. Strong communication and interpersonal skills are essential, along with previous experience in customer support, preferably within the software or technology sector. While familiarity with trucking or logistics software is a plus, a proactive attitude, organizational skills, and the ability to troubleshoot technical issues are also crucial.

German Speaking Customer Support representatives at Patrique Mercier Recruitment enjoy several benefits including private health insurance, performance bonuses, fully paid training, and training and development opportunities. Moreover, employees receive two extra salaries per year and a fully paid relocation package that covers flight, transfer, and hotel for those who need to relocate for the job.

Yes! The German Speaking Customer Support role at Patrique Mercier Recruitment offers a hybrid work arrangement. This means you have the flexibility to work from home while also visiting the office in Athens as needed. This setup is designed to provide you with an optimal work-life balance while still allowing for personal interaction with your team.

German Speaking Customer Support representatives at Patrique Mercier Recruitment can enhance client experiences by providing timely and effective solutions to their inquiries, educating them about the software features that best meet their needs, and maintaining excellent communication throughout the support process. Documenting customer feedback and interactions allows the company to continuously improve the services offered, further benefiting clients.

In answering this question, share specific examples of your past roles in customer support, particularly those that relate to software or technology. Discuss your responsibilities, the challenges you faced, and how you effectively resolved customer issues.

To respond effectively, explain your approach to calming frustrated customers by listening actively and expressing empathy. Provide examples of situations where you successfully de-escalated a tense interaction and what techniques you used to ensure a positive outcome.

Discuss your method for prioritizing support tickets, indicating the importance of urgency, impact, and customer value. You could give examples of tools or systems you’ve used to track tickets and how you ensure timely resolutions based on these factors.

Share your strategies for client education, such as creating easy-to-understand user guides, conducting live demos, or utilizing video tutorials. Emphasize your ability to tailor your communication to suit the client's level of tech knowledge.

Use the STAR method (Situation, Task, Action, Result) to frame your response. Outline a specific technical issue you encountered, the approach you took to resolve it, and the positive outcome for the customer.

Speak about your adaptability and time management skills. You might mention setting designated work hours, creating a productive workspace at home, and using communication tools to keep in touch with your team while working remotely.

Research the specific trucking software that Patrique Mercier Recruitment supports beforehand and share your understanding of its features, how it benefits clients in the trucking industry, and why you find it interesting.

Highlight your unique qualifications such as your language proficiency, relevant experience, and passion for providing great customer service. Present examples of your achievements in previous roles to convince the interviewer of your fit for the position.

Explain your approach to documenting customer interactions, such as using CRM systems or spreadsheets and the importance of accuracy in maintaining records to enhance service quality and tracking outcomes.

Discuss stress management techniques you’ve found effective, such as taking short breaks, practicing mindfulness, or staying organized. Sharing your experiences can demonstrate your resilience and ability to perform under pressure.