Job details
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Customer Support Officer
Capital on Tap is a fintech company aiming to assist small business owners by providing a comprehensive credit card and spend management platform. They are looking for a Vulnerability Officer to support vulnerable customers.
Skills
- Experience in telephony-based roles
- Empathy and understanding towards customers
- Time management skills
- Ability to prioritize tasks
- Data-driven decision-making
Responsibilities
- Conducting vulnerability assessments
- Providing specialist support to vulnerable customers
- Managing own portfolio of vulnerable customers
- Meeting SLAs and implementing TCF principles
- Reviewing and conducting hardship documentation assessments
Benefits
- Private Healthcare including dental and opticians services
- Worldwide travel insurance
- Anniversary Rewards
- 28 days holiday (plus bank holidays)
- Enhanced Parental Leave
- Cycle to Work Scheme
To read the complete job description, please click on the ‘Apply’ button
Capital on Tap Glassdoor Company Review
David Luck
4.7
Capital on Tap DE&I Review
4.9
CEO of Capital on Tap
Approve of CEO
Average salary estimate
$26000
/ YEARLY (est.)
min
max
$26000K
$26000K
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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Founded in 2012, Capital on Tap is on a mission to help small businesses thrive. We believe small business owners are the foundation for growth in our economy, and yet today’s banking system has left them behind. We have partnered with over 40,000...
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$26,000/yr - $26,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 22, 2024
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