Job details

Customer Support Officer

Capital on Tap is a fintech company aiming to assist small business owners by providing a comprehensive credit card and spend management platform. They are looking for a Vulnerability Officer to support vulnerable customers.

Skills

Experience in telephony-based roles
Empathy and understanding towards customers
Time management skills
Ability to prioritize tasks
Data-driven decision-making

Responsibilities

Conducting vulnerability assessments
Providing specialist support to vulnerable customers
Managing own portfolio of vulnerable customers
Meeting SLAs and implementing TCF principles
Reviewing and conducting hardship documentation assessments

Benefits

Private Healthcare including dental and opticians services
Worldwide travel insurance
Anniversary Rewards
28 days holiday (plus bank holidays)
Enhanced Parental Leave
Cycle to Work Scheme

To read the complete job description, please click on the ‘Apply’ button

Capital on Tap Glassdoor Company Review

4.7

Capital on Tap DE&I Review

4.9

CEO of Capital on Tap

David Luck

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By Capital on Tap

Founded in 2012, Capital on Tap is on a mission to help small businesses thrive. We believe small business owners are the foundation for growth in our economy, and yet today’s banking system has left them behind. We have partnered with over 40,000...

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Banking & Lending

TEAM SIZE