Spanish Speaking Customer Service for Hotel Reservations & Hospitality Departmen
Patrique Mercier Recruitment is a leading recruitment agency dedicated to connecting candidates with exceptional job opportunities in Greece. We are currently looking for a Spanish Speaking Customer Service representative for the Hotel Reservations & Hospitality Department. This role is perfect for individuals who are passionate about the travel and hospitality industry and are eager to provide outstanding customer support. As a representative in this department, you will assist Spanish-speaking customers with hotel reservations, inquiries about various services, and any related issues they may encounter. Your fluency in Spanish will be vital in ensuring a smooth and pleasant experience for our clients. If you are excited about making a difference in the hospitality sector while working in a dynamic environment, we encourage you to apply!
Responsibilities
- Provide top-notch customer service via phone, email, and chat interactions in Spanish.
- Assist clients with hotel reservations, including modifications and cancellations.
- Handle inquiries regarding hotel services, amenities, and local attractions.
- Effectively resolve customer complaints and provide satisfactory solutions.
- Document customer interactions accurately in the system.
- Collaborate with team members to enhance customer experience and streamline operations.
- Stay informed about current promotions, policies, and local hospitality trends.
- Fluency in Spanish (both spoken and written) is essential.
- Strong verbal and written communication skills.
- Previous experience in customer service, preferably within the hospitality or travel sector.
- Excellent problem-solving skills and a proactive approach to customer care.
- Ability to work collaboratively in a team environment.
- Knowledge of hotel reservation systems and general hospitality operations is advantageous.
- Proficient in using digital communication tools and customer relationship management software.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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