Danish Speaking Customer Service for Leading Domestic Appliances - Remote in GR

Patrique Mercier Recruitment PT is thrilled to offer a fantastic opportunity for a Danish Speaking Customer Service Representative for a leading domestic appliances company, with the flexibility to work remotely from Greece. We are dedicated to connecting talented individuals with top-notch organizations across various sectors, and this role is no exception. As part of a renowned brand in the domestic appliances industry, you will be responsible for helping Danish-speaking customers with their inquiries and providing solutions to enhance their experience with our products. If you are passionate about customer service and the domestic appliances sector, this position is perfect for you!

Key Responsibilities

• Deliver exemplary customer service in Danish, addressing inquiries related to domestic appliances and assisting customers with product-related issues.
• Resolve customer complaints and inquiries in a timely and effective manner, ensuring customer satisfaction at all stages of the process.
• Document customer interactions and maintain accurate records of inquiries, complaints, and resolutions.
• Work collaboratively with internal teams to escalate and resolve complex issues when necessary.
• Stay updated on product offerings, features, and troubleshooting tips to provide accurate information to customers.
• Utilize various communication channels, including phone, email, and live chat, to interact with customers in a friendly and professional manner.
• Engage in continuous professional development through training sessions to enhance your product knowledge and customer service skills.

• Fluency in Danish and proficiency in English, both written and spoken, is mandatory.
• Previous experience in customer service, ideally in the domestic appliances or consumer electronics sector.
• Strong problem-solving abilities, with a commitment to delivering high-quality customer service.
• Excellent verbal and written communication skills to effectively engage with customers.
• Ability to work independently in a remote environment while managing time effectively.
• Strong organizational skills and attention to detail for accurate record-keeping.
• A basic understanding of domestic appliances is beneficial but not essential, as training will be provided for the right candidate.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.