Job details

German Speaking Client Support Representative - Athens (Remote in Greece) - job 1 of 2

Patrique Mercier Recruitment PT is thrilled to offer a position for a German Speaking Client Support Representative in a remote capacity from Greece! As a prominent agency specializing in connecting talented professionals with fulfilling job opportunities, we are dedicated to providing exceptional service to clients in their native languages. In this role, you will have the opportunity to assist German-speaking clients, ensuring they receive the support they need in a timely manner. If you're passionate about customer service and looking to work in a vibrant environment while enjoying the flexibility of remote work, this is the perfect opportunity for you!

Responsibilities

Deliver high-quality support to German-speaking clients through various communication channels including email, chat, and phone.
Address client inquiries and effectively resolve issues to ensure maximum customer satisfaction.
Collaborate with team members to enhance service quality and share best practices.
Document all client interactions accurately in our CRM system to maintain clear communication history.
Guide new clients through the onboarding process, ensuring they are well-acquainted with our services and resources.
Recognize client needs and provide tailored solutions to enhance their experience with our products.
Participate in ongoing training sessions to stay updated on product information and customer support techniques.

Fluency in German and English is essential.
Previous experience in customer support or a client-facing role is highly desirable.
Excellent communication skills with a strong emphasis on customer care.
Strong organizational skills and the ability to manage multiple tasks effectively in a remote setting.
Familiarity with customer support software and CRM systems is a plus.
Proactive approach to problem-solving with a genuine desire to assist clients.
Willingness to work flexible hours, including evenings or weekends when necessary.

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

What You Should Know About German Speaking Client Support Representative - Athens (Remote in Greece), Patrique Mercier Recruitment PT

Patrique Mercier Recruitment PT is excited to announce a fantastic opportunity for a German Speaking Client Support Representative to join our vibrant team, all while working remotely from the beautiful landscapes of Greece! In this role, you'll connect with German-speaking clients, offering them the stellar support they deserve. Your days will be filled with engaging conversations via email, chat, and phone, as you tackle inquiries and resolve issues promptly and efficiently. You'll work closely with a talented group of colleagues, sharing best practices and continuously improving our service quality. Record-keeping is also key, as you’ll document client interactions in our CRM system to maintain a smooth service flow. For our new clients, you’ll be their guide, ensuring a seamless onboarding experience. We’re looking for someone who is not only fluent in German and English but also has previous experience in a customer support or client-facing role. Excellent communication skills and a keen sense of customer care are essential. Here at Patrique Mercier Recruitment, we celebrate flexibility, so you're welcome to set your hours, whether it’s evenings or weekends! We also offer a fully paid relocation package and additional perks like a monthly bonus, health insurance, and extra salaries throughout the year. If you’re passionate about providing top-notch service and thrive in a dynamic remote environment, this could be your perfect match!

Frequently Asked Questions (FAQs) for German Speaking Client Support Representative - Athens (Remote in Greece) Role at Patrique Mercier Recruitment PT

What are the responsibilities of a German Speaking Client Support Representative at Patrique Mercier Recruitment?

As a German Speaking Client Support Representative at Patrique Mercier Recruitment, you'll be responsible for delivering high-quality support to German-speaking clients through various means such as email, chat, and phone. Your primary duties include addressing client inquiries, resolving issues, and guiding new clients through the onboarding process. You'll be actively involved in documenting interactions in our CRM system and participating in training sessions to keep your skills updated.