Content Design Director of Apps
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
As part of the Experience Design team, Content Design is responsible for creating data-informed content for the PayPal brands’ web and mobile experiences. Content designers partner with UX designers, researchers, product managers, engineers, and others to create user-centered experiences for people and businesses around the world. We’re a passionate and energetic group that creatively solves problems and values collaboration and diverse opinions.We’re innovating on our Paypal and Venmo app experiences and seeking a Content Design Director (reporting to the Head of Content Design) to guide this work.
Job Description:
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and merchants in approximately 200 markets to thrive in the global economy through its global, two-sided network.
Our core values of Inclusion, Innovation, Collaboration, and Wellness are the foundation of our business — inspiring us to work as one global team with our customers at the center of everything we do.
About the Content Design team
As part of the Experience Design team, Content Design is responsible for creating data-informed content for the PayPal brands’ web and mobile experiences. Content designers partner with UX designers, researchers, product managers, engineers, and others to create user-centered experiences for people and businesses around the world. We’re a passionate and energetic group that creatively solves problems and values collaboration and diverse opinions.
About the role
We’re innovating on our Paypal and Venmo app experiences and seeking a Content Design Director (reporting to the Head of Content Design) to guide this work. Responsibilities include:
Establishing a clear content design vision for our PayPal and Venmo apps (including how their voices differ), aligning with the overall company strategy and user needs.
Developing and maintaining content design principles and standards to guide decisions.
Informing research to identify pain points, opportunities, and key user needs.
Setting clear expectations and performance goals.
Providing ongoing mentorship and coaching to your team, and contributing to their professional growth.
Coordinating with Brand, Marketing, and Operations to create a consistent end-to-end experience.
Requirements
5+ years of experience managing content designers, UX writers, digital content producers, or similar.
Experience working on digital consumer products with a mobile focus.
Strong understanding of experience design principles, accessibility guidelines, and information architecture.
Experience driving content standards and systems.
Ability to multi-task and set priorities in a fast-moving product landscape.
Experience working in financial services and/or payments preferred.
Experience with Figma and Gen AI are a plus.
Additional Job Description:
PayPal is committed to fair and equitable compensation practices.
Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this position may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com/
The U.S. national annual pay range for this role is $118700 to $246290
Subsidiary:
PayPalTravel Percent:
0-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is
$118700 to $246290For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Notice to Applicants and Employees who reside within New York City. Click here to view the notice.
Average salary estimate
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Are you ready to take on a pivotal role at PayPal as a Content Design Director of Apps in San Jose, California? In this exciting position, you’ll be at the forefront of revolutionizing user experiences on our PayPal and Venmo platforms. As part of our vibrant Experience Design team, you will lead a passionate group of content designers, working collaboratively with UX designers and product managers to create data-informed content that resonates with users globally. Your expertise will help set the content design vision, align with the overall company strategy, and ensure our messaging is both user-centered and effective. You'll be crafting principles and standards that drive quality across our apps while mentoring a talented team to reach their fullest potential. If you're someone with over five years of experience managing content teams, a strong understanding of accessibility and information architecture, and a knack for thriving in fast-paced environments, we want to hear from you! At PayPal, we value Inclusion, Innovation, Collaboration, and Wellness, and as part of our team, you'd be contributing to a mission that empowers consumers and businesses alike. Join us in shaping the future of digital commerce and make a meaningful impact where it matters most!
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At PayPal (Nasdaq: PYPL), we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution, last year we processed 4 billion payments, of which 1 billion were made on mobile d...
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