Customer Service Specialist (Polish native)

As a Customer Service Specialist at PayU, your main responsibilities include supporting both B2B and B2C customers through various channels, managing customer databases, verifying and identifying customer issues, recording requests, and collaborating with different departments to resolve concerns. This dynamic role ensures a seamless experience for our customers and helps maintain PayU's reputation for exceptional service.

To apply for the Customer Service Specialist role at PayU, you need at least a secondary education, a minimum B2 level in English, and exemplary Polish language skills, both written and verbal. Additionally, a good grasp of Microsoft Office tools and at least six months of experience in customer support are required. These qualifications will enable you to effectively assist our customers and thrive in this vibrant environment.

At PayU, we believe in empowering our employees through comprehensive training. New Customer Service Specialists will engage in various training programs designed to enhance their skills and knowledge about our payment solutions, customer service protocols, and communication techniques. Our friendly, cooperation-driven team ensures that you feel supported throughout your onboarding journey, setting you up for success in your role.

Yes, understanding Polish culture plays a vital role in the effectiveness of a Customer Service Specialist at PayU, especially when interacting with Polish customers. It helps in building rapport and empathy, allowing you to connect better and understand their needs. Such cultural competence is crucial as we strive to provide exceptional service tailored to our diverse user base.

PayU offers a range of attractive benefits for Customer Service Specialists, including competitive salary packages, a chance to develop personalized benefits through the MyBenefit system, a supportive work atmosphere, and opportunities for hybrid work after the probation period. Additionally, our quarterly bonuses ensure that hard work is recognized and rewarded.

Handling difficult customers requires patience, empathy, and effective communication skills. During the interview, demonstrate your ability to remain calm under pressure, listen actively to their concerns, and provide clear, constructive feedback. Discuss a past experience where you successfully resolved a challenging situation and turned the customer’s experience into a positive one.

When answering this question, provide a specific example where you identified a problem, took the initiative to explore solutions, and ultimately resolved the issue to the customer's satisfaction. This illustrates your problem-solving skills and commitment to excellent customer service, aligning perfectly with what PayU looks for in a Customer Service Specialist.

Discuss your passion for problem-solving and helping others. Explain how being a bridge between the company and customers gives you fulfillment and motivates you to perform at your best. Share specific examples showing how your motivation translates into excellent customer service, which will resonate with PayU's core principles.

Use this question to highlight your multitasking abilities. Share a situation where you efficiently managed multiple tasks simultaneously without compromising quality or service. Be sure to detail your organizational skills and how prioritization played a role in your success, which is essential for a Customer Service Specialist at PayU.

Mention specific methods you use to stay informed, such as following thought leaders, participating in webinars, and engaging in industry-related forums. Demonstrating your initiative to remain knowledgeable about the latest trends in customer service not only shows your commitment but also aligns with PayU's focus on innovation.

Respond with your understanding of the importance of empathy, active listening, and thorough communication in providing exceptional customer service. Also, relate it back to PayU's values and how those principles could enhance the customer experience, creating a shared vision with the company.

Focus on the importance of evaluating urgency and impact when prioritizing tasks. Share your methods for managing your workload effectively, whether through digital tools or methods like the Eisenhower Matrix, ensuring you effectively handle customer queries while supporting your teammates.

In your answer, cite specific CRM tools or ticketing systems you've worked with, explaining how you utilized them to enhance customer service. Be clear on your familiarity with these tools and how they can facilitate smoother operation in your potential role as a Customer Service Specialist at PayU.

Express your willingness and flexibility in adapting to various shifts required for a 24/7 operation. Addressing your past experiences with shift work, you can highlight your readiness to meet PayU's staffing needs while ensuring excellent customer support.

Here’s your chance to show alignment with PayU's mission and values. Discuss your admiration for their role in the fintech space and your enthusiasm for contributing to a team that's committed to creating a world without financial borders. Relate your skills and experiences specifically to this role and how you see yourself advancing alongside PayU.