Founding Business Operations Manager – Phaselab

Founding Business Operations Manager  – Phaselab 🚀

Location: New York

Type: Full-time

Salary: Competitive, with equity options

About Phaselab

Phaselab is rebuilding the legacy eDiscovery industry from the ground up, empowering in-house legal teams with tools for document production that bypass the existing services-heavy approach. We're Seed stage but are already working with Fortune 500 companies and are scaling rapidly.

The Role

We’re looking for a Founding Business Operations Manager to help us build and scale our go-to-market strategy. You’ll report directly to our CEO and work closely with our entire team to improve how we market and sell our product. This is a high-ownership, high-impact, high-growth role where you’ll directly shape the future of Phaselab’s business and will have the opportunity to explore every part of GTM functions.

What You’ll Do

First Week

• Shadow sales and client calls.

• Review our website, CRM, and marketing metrics.

• Use the product to understand how it works and identify areas for improvement.

First Month

• Create a plan for improving our CRM and marketing metrics

• Create two pieces of content for our website and LinkedIn

By 90 Days

• Co-own our content calendar with our CEO

• Own lead qualification and scheduling

• Own the measurement of marketing, sales, and CSAT metrics

• Travel to conferences, events, and client visits

What We’re Looking For

• Extreme ownership and attention to detail. You’re a person who never drops balls.

• Knowledge of or excitement about the rapidly changing legal tech landscape.

• Experience in startup sales or marketing and interest in gaining experience across the end-to-end client experience, from prospect to client.

• Very strong writing and oral communication skills.

• A bias for action: You ship fast and iterate based on feedback.

Why Join Us?

• Impact: Your work will directly shape the future of the company.

• Growth: High ownership, deep collaboration with company leadership and customers. Potential to grow into roles across GTM as the company grows.

• Speed: We move fast, ship often, and value autonomy.

• Culture: Our team is kind, collaborative, inquisitive, and inclusive – and we want to keep it that way. We have high standards for quality and ethics, and help each other learn in order to reach our objectives. We think technology is best built by teams with a diversity of background, thought, and experience. 

👒 Every team member is a human first, and we strive to create a culture and environment that supports your career goals and respects all of the hats you wear in life, not just the ones that earn you a paycheck.

Our Team

We were founded in 2023 by SaaS and data experts: Josh (CEO) lead Chartbeat as CTO to $70M+ ARR and exit; David (COO and Head of Product) lead Cortico (MIT spinoff) from 0->1 as COO; Paul (CTO) ran search infrastructure at Reddit and was engineer #7 at Moat (acquired by Oracle for $850M).

Let’s build something great together! 🚀