Salesforce Developer, CETLI

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Salesforce Developer, CETLI

Job Profile Title

Salesforce Developer Senior

Job Description Summary

The Center for Excellence in Teaching, Learning and Innovation (CETLI) promotes teaching excellence and innovation at the University of Pennsylvania. Part of CETLI's core mission is to bolster the people, processes, and technological infrastructure needed to make possible outstanding teaching on or beyond Penn’s campus. CETLI's Online Learning Platform (the Platform) provides the infrastructure and support that allows serval of Penn's schools to reach online learning across the globe.

The Salesforce Developer will work closely with CETLI’s Platform Technology Manager and Business Analyst to manage the Platform, an interactive, e-Commerce platform that enables external users to discover all of Penn’s online offerings (for-credit and non-credit) in one branded site and provides registration, payment, or application support to over 60 non-credit programs across several Penn Schools. The Salesforce developer will support integrations, implement feature development in support of changing business needs, promote system efficiency, and to keep up with innovation in higher education technology. This role will also act as a thought partner and technical expert, manage in-house Salesforce Apex and flows, and play a critical role in the implementation of a new iteration of the Platform in 2026. This is a fully remote position.

Job Description

Job Responsibilities

• Develop, customize, manage, and maintain Salesforce solutions using flows, Apex, Visualforce, Lightning Web Components, and declarative tools.

• Troubleshoot, triage, and resolve complex technical issues related to the Salesforce Platform and integrations.

• Design and implement feature development in Salesforce Service Cloud and integrated third-party tools to enhance user engagement and streamline processes.

• Support, maintain, and improve the existing Salesforce applications for optimal functionality. Including, implement third party application updates, actions, and compliance.

• Back-up Salesforce Platform system data.

• Meet with CETLI staff and school program partners to assess ongoing business needs and maintain projects.

• Create and update documentation on completed Salesforce Platform projects and integrations. 

• Provide Salesforce Platform and integration coverage for the Platform Technology Manager & Business Analyst.

• Manage Platform Listing Submission Process. Including: utilizing the Platform team's Trello board to manage the listing process and creating new listings in Salesforce QA and Production, and updating existing Platform listings.

Qualifications

• Bachelor's and 3-5 years of Salesforce experience, or an equivalent combination of education and experience is required. 

• Salesforce certifications such as Platform Developer I/II, Experience Cloud Consultant, or Education Cloud Consultant.

• Experience in Agile development methodologies and project management tools like Jira or Trello.

• Familiarity with Python, JSON, JavaScript, HTML, CSS a plus.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Provost Interdisciplinary Programs

Pay Range

$83,500.00 - $130,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement 

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements 
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

​

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay