Professional Services Operations Specialist

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Position Summary: 

The Professional Services Operations Specialist at Perforce Software plays a pivotal role within the Professional Services division. Reporting to the Manager, Professional Services Operations, this individual supports the operational processes, ensuring the division runs efficiently and effectively. The Specialist focuses on executing operational tasks, maintaining data integrity, and supporting the broader objectives set by the Manager. The ideal candidate thrives in ambiguity, always seeking clarity and refining and is highly skilled in navigating a fast-paced, complex operating environment. 

• Assist in executing the operational objectives set by the Manager, ensuring alignment with the business goals of the Professional Services department. 
• Facilitate the smooth running of daily operations, addressing operational challenges as they arise. 
• Implement and adhere to processes and best practices set by the Manager, identifying potential areas for improvement. 
• Lead root cause analysis and resolution of complex business problems and recommend solution options to management to enable the organization to achieve goals. 
• Independently analyze complex business needs and advise on system and process change opportunities. 
• Evaluate and recommend alternative methods and explore the adaptation of policies, procedures, standards, techniques, materials, and systems to provide the best solution and gain overall operating efficiencies. 
• Contribute to the central repository for PS Operations-related processes and assets. 

• Ensure accurate data entry and maintenance in tools like Kantata OX (formerly Mavenlink), Salesforce, and Metabase. 
• Assist in generating reports and insights for stakeholders. 
• Regularly review and validate data, ensuring alignment with standards set by the Manager. 

• Actively use and maintain tools like Kantata OX (formerly Mavenlink), providing feedback and insights on tool utilization. 
• Assist in organizing and executing training initiatives, staying updated with the latest tools and processes. 

• Support the Manager in the onboarding process for new staff or contractors. 
• Assist in tracking and monitoring supplier contracts and SOWs, maintaining a detailed database of key contract details. 

• Schedule resources for projects driving for 65% billable utilization while providing excellent customer service. 
• Support the customer satisfaction system, ensuring timely feedback collection and reporting. 

• Support the Manager in budgeting processes and provide necessary data and insights. 
• Monitor and remind consultants to submit their time entries and expenses, assisting in generating necessary reports for the Finance department. 

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. 

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

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Perforce Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Perforce Software's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.