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Customer Svc Rep

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Job Description: Come Join the team at Performance Eastern PA! We Deliver the Goods: • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more • Growth opportunities performing essential work to support America’s food distribution system • Safe and inclusive working environment, including culture of rewards, recognition, and respectPosition Purpose:Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.Work Schedule: Sunday 8:00AM to 4:00PM, Monday through Thursday 8:00 AM to 4:30 PMResponsibilities may include, but not limited to:• Input customer orders.• Input customer credits.• Input order and invoicing information accurately and in a timely manner.• Assist customers with orders and problems. Contact vendors and requests samples for customers.• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.• Attend training and Customer Service meetings.• Performs other related duties as assigned.Qualification:High School Diploma/GED or Equivalent12 months customer service or call center experienceCompany descriptionPerformance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.Awards and AccoladesPerformance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

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What You Should Know About Customer Svc Rep, Performance Foodservice

Join the vibrant team at Performance Foodservice as a Customer Service Representative! In this dynamic role, you'll be at the forefront of supporting our customers' needs while being a vital part of America’s food distribution system. We know customer satisfaction is key, and that's where you come in. Your main mission will be assisting customers with order entries, addressing any inquiries, and ensuring that our clients feel valued and delighted with our services. With a strong commitment to professional communication, you'll interact with a diverse range of people, from customers to vendors, while solving problems effectively and efficiently. At Performance Foodservice, we offer competitive pay and benefits right from day one, including health and wellness benefits, 401K employer matching, and opportunities for personal growth. So whether you’re inputting orders, assisting with credits, or performing essential administrative duties, you'll be part of a supportive and inclusive workplace dedicated to rewarding hard work and creativity. Your work hours will be Sunday from 8:00 AM to 4:00 PM, and Monday through Thursday from 8:00 AM to 4:30 PM. A high school diploma or GED, along with 12 months of customer service or call center experience, is required. If you're eager to contribute to an essential service while growing your career, we definitely want to hear from you!

Frequently Asked Questions (FAQs) for Customer Svc Rep Role at Performance Foodservice

What are the main responsibilities of a Customer Service Representative at Performance Foodservice?

As a Customer Service Representative at Performance Foodservice, you will handle order entries, address customer inquiries, and ensure that every client enjoys a satisfying experience. Your duties also include communicating professionally with customers and vendors, assisting with returns and credits, and performing various administrative tasks to support daily operations.