Veterinary Business Partner- Sugar Land, TX

As a Veterinary Business Partner at Petfolk, your main responsibilities include managing daily operations of the pet care center, ensuring client satisfaction, overseeing staff recruitment and training, implementing standard operating procedures, and managing financial aspects such as payroll and inventory. You’ll also foster a collaborative environment between the staff and the Lead Veterinarian to achieve the best outcomes for pets and their owners.

To be successful as a Veterinary Business Partner at Petfolk, candidates should have a minimum of two years of management experience, ideally within a related field such as dental, hospitality, or healthcare. Strong interpersonal skills, knowledge of KPIs, conflict management, and customer service skills are essential. A basic understanding of accounting and inventory management principles is also important for this role.

The Veterinary Business Partner position at Petfolk involves a commitment of at least 40 hours per week, with normal business hours primarily on Fridays through Tuesdays during the initial six months. After this period, a flexible schedule will be offered, requiring at least four weekend days each month. This structure allows for a great work-life balance while meeting the needs of our clientele.

Petfolk offers an attractive benefits package for its Veterinary Business Partners, including equity compensation, generous paid time off, paid holidays, health insurance for you and your dependents, life insurance, disability coverage, and employee discounts on services. Additionally, you can enjoy team-related perks like Petfolk swag for you and your pets!

At Petfolk, we believe in fostering the career growth of our Veterinary Business Partners through various avenues including profit-sharing opportunities, participation in financial planning sessions, and continuous learning. We also offer support in identifying training needs and goals, helping to enhance both personal and professional development within the thriving pet care industry.

To effectively handle a difficult client interaction, I would remain calm and empathetic, actively listen to the client's concerns, and assure them that I am here to help. I'd focus on finding a resolution that meets their needs while ensuring that our hospital's standards and policies are upheld.

In my previous role, I managed a team of over ten members, where I prioritized open communication and collaboration. I regularly conducted one-on-one meetings to discuss individual challenges and achievements, which fostered a supportive and productive atmosphere.

To enhance client satisfaction, I would implement regular feedback surveys to understand client needs and expectations better. Additionally, I would ensure that our staff is well-trained to provide exceptional service and create an inviting atmosphere that encourages open communication.

Financial management is crucial in a veterinary setting, and I would approach it by regularly reviewing key performance indicators and monthly P&L statements. I would ensure budget adherence by auditing staff performance and inventory management, making necessary adjustments to maintain financial health.

My strategy for staff retention includes investing in their development through ongoing training and mentorship opportunities. I believe in creating a positive workplace culture where employees feel valued and motivated by recognizing their contributions and offering competitive compensation packages.

I stay updated on the latest veterinary best practices by attending industry conferences, subscribing to veterinary journals, and participating in online courses. Building a network with other professionals also enriches my knowledge and helps me bring innovative ideas to my team.

If I noticed a decline in team performance, I would first assess the situation by gathering feedback from team members to identify potential obstacles. I would then collaboratively develop a plan to address the issues, which may include additional training or adjusting workloads.

In my last role, I identified a need for more efficient scheduling practices. I researched new scheduling software, presented my findings to management, and led the implementation process, resulting in a 30% reduction in scheduling conflicts and improved staff satisfaction.

Ensuring compliance with healthcare regulations is vital, and I would rigorously follow established protocols while regularly conducting audits to identify any discrepancies. I prioritize ongoing education for myself and my team to remain knowledgeable about regulatory changes and best practices.

I am excited about the opportunity at Petfolk because of its commitment to high-quality pet care and its vision for transforming the industry. The chance to lead a passionate team dedicated to enhancing the well-being of pets and their owners aligns perfectly with my values and professional goals.