Brokaw Commons San Jose - Shift Supervisor

As a Shift Supervisor at Philz Coffee in San Jose, you'll take on a variety of responsibilities that include supervising daily operations, motivating and inspiring the team, ensuring high quality in service and drinks, and developing strong relationships with customers. You'll also assess team performance, hold team members accountable for their shifts, assist with training new hires, and support the Store Leader in executing operational duties.

To become a Shift Supervisor at Brokaw Commons, San Jose, previous supervisory experience in a fast-paced food and beverage environment is preferred. We value passion for people and a willingness to learn, so if you haven’t worked as a barista before, don’t worry—we offer comprehensive training to help you thrive in your new role.

The work environment for a Shift Supervisor at Philz Coffee is inclusive, fun, and vibrant. We prioritize creativity, allowing you to express yourself while maintaining a strong focus on building community and bettering people’s days. You'll be part of a dynamic team where collaboration and authenticity are key aspects of daily operations.

At Philz Coffee, we support our Shift Supervisors through comprehensive training, ongoing development opportunities, and a positive work culture centered around our core values. We also provide benefits such as medical, dental, and vision insurance, flexible spending accounts, and opportunities for growth and advancement.

The starting base hourly rate for a Shift Supervisor at Philz Coffee in San Jose is between $22.00 to $24.00, in addition to participating in a tip pool that averages an extra $6.00 per hour. We also offer a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, paid time off, discounts, and mental health support.

To motivate my team as a Shift Supervisor, I focus on recognizing individual strengths and encouraging open communication. I believe in leading by example, inspiring my team through my work ethic and commitment to excellent service. Celebrating accomplishments and providing constructive feedback are also essential to maintaining high spirits.

I ensure exceptional customer service by fostering a welcoming environment, actively training my team to understand customer needs, and encouraging them to personalize interactions. Regularly soliciting feedback from customers helps us continuously improve our service and make adjustments based on their preferences.

When handling conflict within a team, I prioritize open communication and mediation. I listen to each person's perspective, facilitating a discussion that leads to a resolution while ensuring that everyone feels heard. This approach promotes teamwork and strengthens relationships moving forward.

If I encounter a dissatisfied customer, I would first listen attentively to their concerns and empathize with their situation. Next, I would apologize for any inconvenience caused and work collaboratively with them to find a solution. This keeps the customer at the forefront and turns a negative experience into a positive one.

The most important quality for a Shift Supervisor is the ability to lead with compassion and authenticity. This helps to build trust within the team and creates a culture of support and encouragement, essential for achieving high service standards and maintaining a positive work environment.

I measure team performance through defined metrics such as service time, drink quality, and customer feedback. Regularly assessing these areas allows me to provide constructive feedback and recognize high achievers, fostering a culture of continuous improvement.

During busy shifts, I prioritize tasks by identifying the most urgent needs, such as customer service and staff coordination. I communicate clearly with my team to delegate responsibilities effectively, ensuring that we work together seamlessly to maintain our service standards.

I have extensive experience training new employees by creating structured training programs that include shadowing, hands-on practice, and performance evaluations. This approach ensures that new team members feel confident and prepared to serve customers effectively.

To implement Philz Core Values in daily operations, I would consistently model behaviors that reflect accountability, kindness, and customer obsession. Encouraging my team to embrace these values in every interaction reinforces our commitment to creating a memorable experience for customers.

What excites me most about working as a Shift Supervisor at Philz Coffee is the opportunity to be part of a community-centric environment. The chance to shape experiences for both customers and staff while promoting positivity and kindness aligns deeply with my personal values.