Account Manager I, Fleet Solutions

As an Account Manager I, Fleet Solutions at Pilot Company, you'll be responsible for developing customer relationships, managing and growing volume, and ensuring customer satisfaction throughout your assigned region. You'll conduct quarterly business reviews with top customers, identify those with growth potential, and perform volume usage analysis to drive additional sales. Additionally, you'll support customers with tailored reporting and training, and you will be involved in managing sales activities and customer accounts through Salesforce.

To qualify for the Account Manager I, Fleet Solutions position at Pilot Company, candidates should possess at least two years of relevant sales or customer service experience. A high school diploma or equivalent is required, alongside advanced Microsoft Office skills and familiarity with CRM software like Salesforce. The ability to travel within the assigned region, a valid driving record, and strong customer service skills are also key prerequisites for this role.

Pilot Company is committed to supporting its Account Manager I, Fleet Solutions employees through a comprehensive benefits package, which includes medical, dental, vision, and life insurance, as well as a 401K plan with a match. Additionally, employees enjoy weekly pay, PTO, and company holidays, fostering a work-life balance while they help fuel customer relationships and drive sales.

Success as an Account Manager I, Fleet Solutions at Pilot Company requires excellent written and verbal communication skills, advanced organizational abilities, and attention to detail. Candidates should be able to quickly learn new technology, manage time effectively, and work independently within a fast-paced environment. Strong problem-solving and customer service skills are crucial for addressing clients’ needs and driving solutions.

The hiring process for the Account Manager I, Fleet Solutions position at Pilot Company typically begins with an online application, followed by a potential phone interview with HR. Successful candidates may then participate in one or more in-person interviews where they will discuss their experience and skills, particularly in sales and customer relationship management. Pilot Company values diversity and encourages military personnel to apply, ensuring an inclusive approach to hiring.

When building relationships with customers, it's important to focus on active listening and understanding their needs. I would initiate introductions promptly, maintain regular communication, and conduct in-person reviews to strengthen rapport and trust. Demonstrating genuine interest in their success is key to fostering long-term partnerships.

In my previous role, I noticed a significant drop in a customer's volume. I quickly reached out to understand their concerns, scheduled a meeting to address issues directly, and provided tailored solutions that improved their experience. This proactive approach allowed us to retain their business and even grow it.

I would start by reviewing historical volume data, identifying patterns, and assessing external factors that may have influenced changes. Utilizing tools like Salesforce for detailed reporting helps as well. This analysis allows for targeted strategies to increase volume among specific customers.

Prioritizing tasks requires assessing urgency and impact. I categorize accounts based on volume, potential for growth, and any existing issues. Using a project management approach also helps to track progress and ensure that all accounts receive the attention they require in a timely manner.

Technology is integral to my approach, especially with tools like CRM software and data analysis programs. It allows me to track customer interactions, analyze trends, and automate communication, ultimately enhancing my ability to manage relationships effectively.

In my previous role, I extensively used Salesforce to manage customer relationships, track sales activities, and report on performance metrics. This experience taught me how to leverage CRM systems to enhance customer service and ensure timely follow-ups on leads and opportunities.

I faced a challenge with a key account that was disengaging due to pricing issues. I took the initiative to meet with them, reassess their needs, and tailor a new pricing structure that was competitive yet profitable. This not only regained their trust but also increased sales.

Handling objections requires empathy and problem-solving skills. I listen attentively to the customer's concerns, validating their feelings, and then work collaboratively to find a solution that addresses their issues while aligning with our services and goals.

I am motivated by the satisfaction of helping customers achieve their goals and the thrill of meeting sales targets. Building lasting relationships and contributing to my team's success drives me to excel and continuously improve my skills.

I would contribute to Pilot Company's team culture by fostering collaboration and open communication. I believe in celebrating team successes and supporting my colleagues, which aligns with the company's people-first culture. It’s essential to create an environment where everyone feels valued and motivated to do their best.