Coordinator, Merchandising Agile Service Team- Emporia, Missouri

The Coordinator for the Merchandising Agile Service Team at Pilot Company is tasked with managing on-site merchandise operations for store remodels, new store openings, and resets. This entails training team members on merchandising procedures, validating merchandising plans, managing inventory systems, and maintaining compliance across various departments. The role ensures that the entire merchandising process flows seamlessly, reflecting the company’s commitment to operational excellence.

To be considered for the Coordinator position at Pilot Company, you'll need at least a high school diploma or its equivalent. While an associate or bachelor's degree is preferred, relevant work experience can also be beneficial. A minimum of one year of retail experience is essential, particularly in roles like Guest Service Manager or Retail Sales Specialist, along with intermediate Microsoft Office skills and familiarity with electronic inventory management systems.

The Coordinator plays a vital role in compliance during store remodels by acting as the liaison between construction, merchandising, retail, and food operations. This involves ensuring that all processes align with company standards and conducting virtual walkthroughs and written assessments post-project to address any punch list items. The Coordinator's detailed oversight guarantees that the merchandising standards of Pilot Company are upheld across all locations.

Key skills for the Coordinator role at Pilot Company include strong organizational abilities, effective communication skills, and a knack for working within a diverse team environment. A solid understanding of merchandising processes, inventory management, and time management is crucial to adapt to deadlines and ensure smooth operations during store remodels and openings.

As a Coordinator at Pilot Company, you can expect a dynamic, fast-paced work environment. The role involves collaboration with various departments and team members, focusing on enhancing guest experiences and ensuring effective merchandising operations. The culture at Pilot Company emphasizes teamwork, support, and a commitment to operational excellence, making it a fulfilling place to work.

In answering this question, highlight your specific role in the reset, mentioning the objectives and results achieved. Emphasize your planning skills, collaboration with team members, and how you maintained merchandising standards throughout the process.

Discuss your approach to prioritization, emphasizing time management skills and how you would evaluate task urgency and importance. Sharing a specific example can strengthen your response.

It's essential to convey your training philosophy and past experiences. Talk about techniques you use to ensure understanding, such as hands-on demonstrations or mentorship, and provide an example of a successful training outcome.

Explain your familiarity with inventory management systems and the processes you follow to maintain accuracy. Discuss your attention to detail and any specific protocols you've implemented in the past.

Share how you establish communication channels between departments and ensure all parties are on the same page. Detail any tools or techniques you employ, such as regular briefings or status updates.

Discuss the implications of compliance on brand integrity and guest experiences. Reference specific company standards and regulations that you have previously followed to reinforce your understanding.

Explain your approach to receiving and incorporating feedback constructively. Highlight your openness to suggestions and your ability to adapt to enhance project outcomes.

Discuss your hands-on experience with planograms, emphasizing your ability to implement them effectively. Provide insights on how you've ensured they are adhered to during store setups.

Share a specific incident that led to an improvement in guest satisfaction. Focus on your involvement and the impact of your actions on both guests and the store team.

Discuss your passion for retail and how it drives you to enhance guest experiences and store operations. Share what aspects you find most rewarding within merchandising roles.