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Retail General Manager - job 6 of 16

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.

The Retail General Manager will also be:

  • Ensuring that customer expectations are met
  • Conducting meetings with subordinate employees
  • Maintaining effective vendor relationships

As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.

Additional responsibilities for the Retail General Manager include:

  • Driving sales
  • Managing team members
  • Tracking inventory
  • Providing customer service
  • Performing P&L analysis

Pay Rates Starting between: $48,900.00 - $72,750.00 / year

Qualifications

As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.

 

Additional requirements of the Retail General Manager include:

  • Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
  • Previous management proficiency in high volume retail with P&L accountability
  • Ability to create and maintain a customer focused culture

Additional Information

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay
Pilot Company Glassdoor Company Review
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CEO of Pilot Company
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Adam Wright
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Average salary estimate

$60825 / YEARLY (est.)
min
max
$48900K
$72750K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail General Manager, Pilot Company

At Pilot Flying J, we’re excited to announce an opportunity for a dynamic Retail General Manager at our bustling location on 1st Avenue in Nitro, WV. Our Retail General Manager will play a pivotal role in steering our high-volume retail facilities, where you’ll be responsible for shaping and executing robust business plans that prioritize customer satisfaction and profitability. With your exceptional leadership skills, you’ll guide our team to meet and exceed the expectations of our guests while fostering a culture that values integrity and teamwork. You’ll engage in hands-on opportunities from conducting training sessions to evaluating performance, ensuring that your team is equipped to drive sales and deliver amazing service. If you thrive in a fast-paced environment where every day offers new challenges, this role is tailor-made for you! Your duties will also include maintaining solid vendor relationships, tracking inventory, and diving deep into P&L analysis to ensure our store's financial health. Plus, with your flexible approach to scheduling, you’ll find that every day is an adventure as you lead your team through holidays, weekends, and everything in between. Think you have what it takes to help keep North America moving? Join us at Pilot Flying J and be part of something great where your contributions directly impact our customer's satisfaction and loyalty. With a competitive pay range starting from $48,900 to $72,750 per year and great benefits, this is a chance to take your management career to new heights!

Frequently Asked Questions (FAQs) for Retail General Manager Role at Pilot Company
What are the main responsibilities of the Retail General Manager at Pilot Flying J?

As a Retail General Manager at Pilot Flying J, your primary responsibilities include overseeing the day-to-day operations of our retail facilities, ensuring that customer expectations are met, driving sales growth, managing team performance, and maintaining effective vendor relationships. You will also play a key role in executing business plans aimed at achieving established standards and financial objectives.

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What qualifications are required to apply for the Retail General Manager position at Pilot Flying J?

To be considered for the Retail General Manager role at Pilot Flying J, you should have a minimum of 2-3 years of management experience in high-volume retail or related service industries. Additionally, you need to demonstrate proficiency in P&L accountability, a commitment to developing a customer-focused culture, and excellent team leadership skills.

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How does Pilot Flying J support the professional development of Retail General Managers?

Pilot Flying J is dedicated to the growth of its employees, including Retail General Managers. We offer opportunities for training and development, tuition reimbursement, and access to a variety of employee benefits designed to enhance your professional journey and work-life balance.

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What does a typical day look like for a Retail General Manager at Pilot Flying J?

A typical day for a Retail General Manager at Pilot Flying J involves a mix of administrative responsibilities, team management, inventory oversight, and customer interaction. You’ll spend time leading meetings, analyzing P&L statements, responding to customer feedback, and implementing strategies to improve overall store performance.

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What benefits does Pilot Flying J offer to its Retail General Managers?

Pilot Flying J provides an attractive benefits package for Retail General Managers, including competitive salary options, flexible schedules, medical, dental, and vision insurance, 401(k) plans, flexible spending accounts, adoption assistance, and weekly pay, all designed to support your overall well-being and career ambitions.

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Common Interview Questions for Retail General Manager
Can you describe your experience managing a high-volume retail environment?

In answering this question, showcase your previous roles where you had P&L responsibilities, demonstrating how you successfully improved sales and customer satisfaction. Use metrics and specific examples to illustrate how your leadership directly impacted the performance of previous teams.

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How do you handle conflict within your team as a Retail General Manager?

Discuss your approach to conflict resolution, emphasizing the importance of open communication and active listening. Describe a specific situation where you successfully mediated a conflict, highlighting the steps you took and the positive outcome it achieved.

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What strategies do you use to ensure excellent customer service in your stores?

Share your philosophy on customer service and provide examples of initiatives you’ve implemented that have enhanced customer experiences. Mention how you train and encourage your team members to prioritize customer satisfaction in every interaction.

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How do you motivate your team and build a strong work culture?

Talk about the methods you apply to inspire and motivate your team, such as recognition programs, team-building activities, or open-door policies. Illustrate how these practices have resulted in improved team morale and performance.

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Describe how you track sales performance and inventory management as a Retail General Manager.

Explain the tools and systems you use to oversee sales performance and inventory. Provide examples of how you analyze this data to make strategic decisions that drive sales and manage inventory effectively.

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What is your approach to vendor management and relationships?

Discuss your experience in vendor relations, including how you select vendors, negotiate contracts, and ensure that partnerships are beneficial for both parties. Highlight a success story where strong vendor management led to positive outcomes.

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How do you ensure compliance with safety regulations and company policies?

Detail your understanding of safety regulations relevant to the retail and food service industries. Discuss steps you take to educate your team, monitor compliance, and address issues promptly to maintain a safe working environment.

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Can you provide an example of a successful sales initiative you led?

Prepare a detailed account of a sales initiative you spearheaded, discussing the planning, execution, and results. Highlight both quantitative outcomes and qualitative impacts on customer satisfaction and team dynamics.

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What role does your leadership style play in managing your team?

Reflect on your leadership style and how it influences team dynamics. Describe how you adapt your style to different situations, drawing on your past experiences as evidence to support your claims.

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How do you handle underperforming team members?

Explain your approach to managing underperformance, emphasizing the importance of constructive feedback and development plans. Provide an example of how this approach successfully turned around an underperformer in the past.

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We are a growth company focused on innovative solutions across our retail, energy and logistics operations. Our vast network of more than 750 retail and fueling locations provides travelers with convenient stops that offer an incredible variety...

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Full-time, on-site
DATE POSTED
March 18, 2025

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