Pinnacle Live is hiring: Part Time Event Services Technician - Audio Visual, Eve

As a Part Time Event Services Technician - Audio Visual at Pinnacle Live, your primary responsibilities will include assisting with setup, operation, and teardown of audio-visual equipment during live events. You'll ensure all equipment functions properly, greet guests, and provide clear instructions for using technology solutions. Additionally, maintaining accurate inventory and ensuring a clean, organized work environment is key to your success.

Pinnacle Live requires candidates for the Part Time Event Services Technician position to have at least a high school diploma or equivalent and prior exposure to the audio-visual or hospitality industry. Strong technical aptitude, excellent communication skills, and proficiency in computer hardware and software are essential for this role, helping you navigate the equipment and ensure a smooth event experience.

At Pinnacle Live, professional development is a priority. As a Part Time Event Services Technician - Audio Visual, you'll continually enhance your technical skills, including audio, video/data, and networking. The company encourages staff to participate in training opportunities that improve customer service and operational efficiency, ensuring you grow along with the team.

Customer service is integral to the Part Time Event Services Technician position at Pinnacle Live. It's crucial to possess strong interpersonal skills, attentive listening, and the ability to communicate clearly with clients. Anticipating client needs, maintaining a professional demeanor, and providing exceptional support ensure that every event is a successful and enjoyable experience for everyone involved.

The work environment for a Part Time Event Services Technician at Pinnacle Live is dynamic and collaborative. You'll work in various event settings, primarily within hotels, where teamwork and communication are key. The culture emphasizes diversity and inclusion, fostering a welcoming atmosphere where all staff are valued and empowered to contribute their unique perspectives.

The most important skills for this role include strong technical knowledge of audio-visual systems, excellent communication abilities, and a commitment to customer service. Highlighting your experience with AV technology and any previous hospitality roles can demonstrate your preparedness for the position.

When answering this question, provide a specific example of a challenge you encountered, such as equipment failure or a last-minute change in the event schedule. Describe the steps you took to address the issue and the successful outcome, showcasing your problem-solving skills and ability to remain calm under pressure.

Effective communication can be ensured by routinely checking in with clients before, during, and after events. Make a habit of actively listening to their requests and providing concise instructions on equipment use. Offering reassurances and being readily available to address any concerns fosters a positive client experience.

It's important to detail specific safety protocols you follow, such as ensuring equipment is properly secured, avoiding overloading circuits, and being cautious of trip hazards. Discuss how you adhere to company policies and best practices to promote a safe work environment for both yourself and event attendees.

Share instances where you've identified and resolved technical issues with AV equipment, emphasizing your troubleshooting process. Illustrate your familiarity with common AV problems and how your technical skills enabled you to quickly provide solutions during events.

When answering this question, express your enthusiasm for the company’s mission and values, particularly their commitment to quality customer service and diverse workplace culture. Highlight your passion for the events industry and how your skills align with Pinnacle Live's goals.

To prioritize tasks effectively during busy events, I assess all responsibilities by urgency and impact on the event's success. I create a checklist of critical tasks, communicate with team members to delegate where necessary, and remain flexible to adapt to any unforeseen changes.

My approach to maintaining equipment during events involves frequent checks to ensure everything is functioning correctly. I monitor performance throughout the event, promptly reporting any issues to management, ensuring that we achieve smooth operations continuously.

I am committed to continual learning in the AV field by staying updated on industry trends through online courses, attending workshops, and learning from experienced colleagues. I practice new techniques or technologies in real settings whenever possible to enhance my proficiency.

Handling a difficult client involves active listening and empathy. I would calmly address their concerns, providing reassurance while working on a solution. Maintaining professionalism and focusing on delivering a positive experience often helps diffuse tense situations.