Full Time Concierge Floater | Northen Virginia & Washington D.C.

As a Full Time Concierge Floater at Planned Companies, your main responsibilities will include greeting tenants, guests, and vendors, providing direction, and maintaining relationships to ensure a personalized experience. You'll assist with scheduling reservations, planning events, and offering local recommendations for entertainment and dining, making each interaction a positive one.

To succeed as a Full Time Concierge Floater at Planned Companies, you should have at least 3 years of customer service experience, excellent communication skills, and a knowledge of the local area. Being friendly, self-assured, and able to multitask will also be key traits for this role, alongside basic computer skills.

Full Time Concierge Floaters at Planned Companies earn a competitive pay rate of $20.00 per hour, reflecting the dedication and customer service excellence we expect from our team members.

Planned Companies offers a comprehensive benefits package to our Full Time Concierge Floaters, which includes medical, dental, and vision coverage, as well as participation in a 401K plan that features employer matching. We want to ensure our employees are well-supported both in and out of the workplaces.

At Planned Companies, we believe that a welcoming environment starts with our Concierge Floaters. By focusing on individualized service, greeting everyone warmly, and maintaining a knowledge of local attractions, our team works diligently to create unique and enjoyable experiences for all tenants and guests.

When answering this question, highlight specific roles you've held that required customer interaction. Discuss how you addressed customer needs, resolved issues, and maintained a positive attitude, emphasizing your ability to create a welcoming environment.

In your response, demonstrate your conflict resolution skills. Explain your approach to remaining calm, listening actively to the person's concerns, and finding an amicable solution while ensuring the individual feels valued and heard.

Show your eagerness to learn by discussing specific strategies, such as visiting nearby businesses, experiencing local attractions, and networking with community members. This will illustrate your commitment to providing informed recommendations to tenants and guests.

Express enthusiasm about the company's mission and values. Explain how your skills align with making a positive impact on tenants' experiences and your passion for providing outstanding customer service.

Share examples of how you organize your tasks and manage your time effectively. Highlight your ability to stay focused during peak times while still delivering high-quality service.

Discuss the elements you would consider, such as the interests of tenants, potential venues, budget constraints, and logistics. Mention the importance of creating engaging experiences that foster community.

Provide a specific example where you took extra steps to ensure a customer's needs were met, demonstrating your dedication to excellent service and your problem-solving abilities.

Share personal techniques you use to maintain a positive outlook, such as focusing on solutions rather than problems, seeking support from coworkers, and remembering the importance of your role in customer satisfaction.

Highlight the importance of communication, understanding individual preferences, and consistently engaging with tenants, which can lead to loyalty and satisfaction in their living experience.

Reassure the interviewer by discussing your proficiency with basic computer skills and any experiences you've had with technology, illustrating that you're ready to adapt to the tools necessary for the role.