PLAYER LIFECYCLE LEAD (R24292)

Department

Marketing, Publishing, & Communications

Location

Cary

North Carolina, United States

Company

Epic Games

Requisition ID

R24292

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

MARKETING

What We Do

We deliver the most innovative gaming experiences possible to players across the world. Whether through community outreach, world-class events, or partnership integrations, the Epic Games Publishing and Marketing teams seek to surprise players with new experiences every time they drop in to play.

What You'll Do

Epic Games is looking for a Marketing Tech Product Specialist to join the Growth team. You’ll lead a team of operators to program, monitor and maintain lifecycle messages across the Epic ecosystem.

The ideal candidate is passionate about process, documentation, workflow improvements, marketing tech and operational efficiencies. This candidate can support the various initiatives happening at once.

In this role, you will

• Be an expert on the programming and automation of customer-facing lifecycle campaigns and content across message surfaces using multiple proprietary tools.
• Coordinate across product, strategy and growth operations teams driving new feature development including requirement gathering from strategy, operations and analytics. This individual is responsible for being the liaison between the Growth Marketing Team and product / Engineering teams. 
• With your deep knowledge and technical expertise in the tool, propose and implement process/ feature optimizations, translation of technical specs into easy and understandable operator facing manuals.
• Drive tool feature and functionality improvements through partnership and influence of marketing tech teams and their development cycles.
• Align with content, automation, development and analytics leads to measure and hit lifecycle goals
• Coordinate and support QA resources to ensure the tooling and campaigns function as intended end to end, input through output

What we're looking for

• 5-7 years managing cross-channel lifecycle campaigns
• Experience in marketing automation tools, like Braze, Adobe, etc. 
• Experience working across functional groups including product owners, content strategists and analysis
• Project and or Program management expertise (e.g. Six Sigma, PMP etc.)
• Foundational understanding of customer privacy and permissions regulations (e.g. CCPA, GDPR, COPPA)
• Experience managing and developing teams
• A passion for games and/or 3D software and technology

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

ABOUT US

Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.