Fast Facts

Pluralsight is seeking a Success Operations Manager to enhance digital engagement strategies and operational efficiency within its Customer Success team, reporting directly to the Sr Director of Digital Customer Success.

Responsibilities: Key responsibilities include supporting digital success initiatives, optimizing workflows, tracking performance metrics, and collaborating cross-functionally to drive customer engagement and retention.

Skills: Candidates should have hands-on experience in SaaS operations, familiarity with customer success methodologies, and proficiency in tools like Gainsight, Salesforce, Excel, and Google Suite.

Qualifications: A Bachelor’s degree and 2-4 years of experience in SaaS operations are required.

Location: This is a fully remote position based in the USA.

Compensation: $108000 - $120000 / Annually

Job Description:

Pluralsight’s Digital Success team is seeking a dedicated and meticulous individual contributor to help drive the growth and scalability of our organization. Reporting to the Sr Director of Digital Customer Success, this person will collaborate with leadership, operations, and data science teams to ensure successful execution of key initiatives. We’re looking for someone with hands-on experience in operations, data analysis, and cross-functional project collaboration to join our team!

Who you’re committed to being:

• Support and lead key initiatives and programs aimed at evolving our Customer Success strategy, with a particular focus on balancing human-led and digital engagement efforts.
• Help build and optimize digital workflows, ensuring that activities and timelines are well-defined and completed on time.
• Track and report on key performance indicators for digital initiatives and experiments.

What you’ll do:

• Assist with the alignment of Digital Success strategy and initiatives with key business partners.
• Apply our tool stack to help the business build human-led and digital programs to increase retention and adoption of our platform including Gainsight & Pendo.
• Partnering with team members on evolving the usage of the Gainsight platform across all CS teams
• Collaborating with finance and operations teams on capacity modeling for our Scale segment.
• Supporting day-to-day operations and task optimization within the team.

Experience you’ll bring:

• Hands-on experience with Digital Touch/Scale product growth and customer success operations.
• Familiarity with customer success processes and methodologies.
• Experience working with cross-functional teams, including interacting with leadership and other key team members.

Requirements:

• 2-4+ years in SaaS Operations at a SaaS company
• Bachelor's degree or equivalent experience
• Experience with Excel, Google Suite, Salesforce, Gainsight, and Pendo

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical and Mental Requirements:

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

The annual base salary + variable for this role is $108,000- $120,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.

Applications must be submitted within 90 days after the initial posting date to be considered.

Please be aware of recruiting scams that may impersonate Pluralsight. These unauthorized parties may use our name, logo, and employee information to solicit personal information or payments from job seekers under the guise of employment offers. Please note the following:

• Pluralsight will only contact candidates through official channels, such as emails from the @pluralsight.com domain or direct messages via our verified profiles (e.g., LinkedIn).
• We will never request payment, banking information, or personal documents (such as your social security number or passport) as part of the application process.
• All legitimate Pluralsight job openings are posted on our Careers page, and our hiring process is outlined in detail on our How We Hire page.

If you receive a suspicious message claiming to be from or about Pluralsight, we encourage you to contact us directly via recruiting@pluralsight.com to verify its authenticity.

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