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Job details

Windows Support Engineer

Point72 is looking for a Windows Support Engineer to enhance their IT infrastructure. Join a team that values innovation and professional development while providing top-tier technical support.

Skills

  • Strong knowledge of Windows operating systems
  • Experience with Active Directory and Group Policy
  • Knowledge of VMware technologies
  • Excellent troubleshooting skills
  • Strong communication skills

Responsibilities

  • Provide technical support for Windows operating systems
  • Diagnose and resolve hardware and software issues
  • Perform system upgrades and patches
  • Maintain and manage Active Directory and Group Policies
  • Collaborate with IT team members for infrastructure support
  • Monitor system performance
  • Document technical processes and create user guides
  • Provide end-user training for Windows applications
  • Participate in on-call support rotation

Education

  • Bachelor’s degree in Computer Science or Information Technology or equivalent work experience

Benefits

  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Volunteer opportunities
  • Support for employee-led affinity groups
  • Mental and physical wellness programs
  • Tuition assistance
  • 401(k) with employer match
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$175000 / YEARLY (est.)
min
max
$150000K
$200000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Windows Support Engineer, Point72

As a Windows Support Engineer at Point72, you'll be an integral part of our Technology group based in New York, NY or Stamford, CT. We take pride in reimagining the future of investing, and your role will be pivotal in enhancing our IT infrastructure. In this dynamic and fast-paced environment, you'll provide top-notch technical support for Windows operating systems, diagnosing and resolving hardware and software issues with finesse. Your expertise in Windows 10, Windows Server 2016/2019, and VMware technologies like vSphere and ESXi will shine as you perform system upgrades, manage Active Directory, and collaborate closely with fellow IT professionals to support our network and server infrastructure. Additionally, you'll monitor system performance to implement optimizations and create user guides to empower end-users in a seamless experience. At Point72, we encourage innovation and knowledge sharing while offering various opportunities for personal and professional growth. With our emphasis on ethical standards and a commitment to well-being, you will thrive both in your career and personal life. Join us and be at the forefront of technology that drives our firm's success!

Frequently Asked Questions (FAQs) for Windows Support Engineer Role at Point72
What responsibilities does a Windows Support Engineer at Point72 have?

A Windows Support Engineer at Point72 is responsible for providing technical support for Windows operating systems, including installation, configuration, and troubleshooting. They diagnose hardware and software issues, perform system upgrades and patches, and manage Active Directory and user accounts. They also collaborate with IT team members, monitor system performance, document technical processes, and participate in on-call support rotations.

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What qualifications are required for the Windows Support Engineer position at Point72?

To qualify for the Windows Support Engineer role at Point72, candidates need a Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience as a Windows Support Engineer or a similar role is crucial, alongside strong knowledge of Windows operating systems and VMware technologies. Good troubleshooting skills and excellent communication abilities are also vital.

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What technologies should a Windows Support Engineer at Point72 be familiar with?

A Windows Support Engineer at Point72 should have a solid understanding of Windows operating systems, especially Windows 10 and Windows Server 2016/2019. Familiarity with virtualization through VMware technologies, along with experience in managing Active Directory, Group Policy, and user accounts, is also essential.

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What is the work culture like for a Windows Support Engineer at Point72?

At Point72, the work culture for a Windows Support Engineer is dynamic, collaborative, and fast-paced. The team encourages innovation, professional development, and teamwork, ensuring that everyone feels valued. With ample opportunities for personal and career growth, employees are supported in their journey to excellence.

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What benefits does Point72 offer to Windows Support Engineers?

Point72 offers a generous benefits package for Windows Support Engineers that includes fully-paid health care benefits, supportive parental and family leave policies, tuition assistance, and 401(k) savings plans with employer matching. The firm also emphasizes mental wellness and encourages volunteer opportunities, fostering a supportive workplace for all employees.

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Common Interview Questions for Windows Support Engineer
How do you troubleshoot a Windows operating system issue?

When troubleshooting a Windows operating system issue, first gather all relevant information about the symptoms. Then, perform steps like checking error messages, reviewing system logs, and ensuring the hardware is functioning correctly. Create a systematic approach to isolate the problem, test potential solutions, and document your process to help both you and others in similar situations.

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Can you explain how Active Directory and Group Policy work?

Active Directory is a directory service that helps manage user accounts and resources in a network. Group Policy, on the other hand, allows administrators to enforce security settings and configurations on multiple computers within a domain. You should be familiar with how policies are applied to organizational units and how they can affect user experience.

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What experience do you have with VMware technologies?

In discussing your experience with VMware technologies, highlight your familiarity with VMware vSphere and ESXi. Talk about any hands-on experience you have in managing virtual machines, configuring network settings, and optimizing performance within a virtual environment, emphasizing how these skills would benefit Point72's infrastructure.

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How do you prioritize and manage multiple support requests?

When faced with multiple support requests, prioritize them based on urgency and impact on business operations. Communicate clearly with users to set expectations, and utilize ticketing systems to track progress. It’s essential to remain organized and efficient while maintaining high-quality service for end-users.

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Describe a challenging technical problem you've resolved.

A good way to approach this question is to share a specific instance where a complex issue arose. Present the problem, your troubleshooting steps, and the final solution. This showcases your problem-solving skills and ability to handle pressure, which are vital for a Windows Support Engineer at Point72.

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How familiar are you with system upgrades and security patches?

Discuss your experience with conducting system upgrades and applying security patches. Mention any tools or methodologies you use to ensure these processes run smoothly, emphasizing the importance of keeping systems secure and efficient, which is crucial for Point72's operations.

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What is your approach to documentation and user training?

Emphasize the value of clear documentation and user training in your support workflow. Describe how you create user guides for common issues, and participate in training sessions to empower users with knowledge, highlighting that this aspect enhances overall productivity and satisfaction.

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How do you stay updated with the latest technology trends?

Showcase your commitment to professional development by discussing how you stay informed about technology trends. Mention subscribing to industry news, attending webinars, participating in forums, or pursuing relevant certifications. Explain how this knowledge translates into better support for your team at Point72.

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How do you handle on-call support situations?

Discuss your approach to on-call support, including how you prepare for potential emergencies and your strategies for balancing multiple tasks in high-pressure situations. Stress the importance of effective communication and prompt response to minimize downtime for the organization.

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Can you provide an example of improving system performance?

Share an example where you identified performance bottlenecks in a system and the steps you took to address them. This demonstrates your analytical skills and initiative, which align with Point72's focus on continuously optimizing technology platforms.

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27 jobs
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$150,000/yr - $200,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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