(7728) San Leandro: Customer Service Rep

As a Customer Service Representative at Domino's in San Leandro, your main responsibilities include providing excellent customer service, taking and accurately entering orders, creating a friendly environment, and ensuring the quality of the products served. You'll play a crucial role in upholding our brand image and might even participate in assembling pizzas.

To apply for a Customer Service Representative role at Domino's in San Leandro, you must be at least 16 years old. While prior experience in customer service is beneficial, it is not required, and passionate individuals with a good attitude and a willingness to learn are always welcomed.

Domino's in San Leandro is committed to promoting from within the company. Many of our team members began as Customer Service Representatives and have successfully transitioned into management, General Manager positions, or even franchise ownership. This growth potential makes joining us a smart move for aspiring leaders.

As a Customer Service Representative at Domino's in San Leandro, you can expect a dynamic and energetic work environment. It’s fast-paced, with plenty of opportunities to interact with customers and engage in team collaboration, all while maintaining a fun and light-hearted atmosphere.

In San Leandro, the starting pay for Customer Service Representatives at Domino's is the applicable minimum wage, with the potential for an increase ranging from $0.25 to $1.50 per hour based on your experience and longevity with the company. We believe in rewarding our dedicated team members!

When answering this question, focus on your passion for customer service and the excitement of working in a dynamic environment like Domino's. Highlight your love for Pizza, teamwork, and the opportunity to build a career with a recognized company.

Demonstrate your problem-solving skills by providing an example of how to remain calm, listen actively, and resolve issues efficiently while ensuring the customer feels heard and valued.

Emphasize qualities like patience, communication skills, and adaptability. Explain how these traits facilitate excellent customer service and contribute to the overall success of the team.

Provide a specific example where you exceeded a customer's expectations, showcasing your commitment and dedication to delivering outstanding service.

Explain your strategies for prioritization, such as focusing on the most urgent tasks while maintaining quality, and how teamwork plays a role in efficiency during busy times.

Discuss the importance of accountability in customer service. Explain that you would promptly acknowledge the error, apologize, and work swiftly to rectify the situation.

Share specific actions like greeting each customer with a smile, engaging in small talk, and being attentive to their needs, which collectively enhance the customer experience.

Do some research beforehand and mention Domino's focus on innovation, quality, customer satisfaction, and promoting from within, showing genuine interest in the company's culture and values.

Discuss your multitasking skills and provide an example of a situation where you managed multiple responsibilities effectively without compromising accuracy.

Highlight the importance of collaboration and how working together ensures timely service, maintains a pleasant atmosphere, and increases overall customer satisfaction.