Customer Service Representative For Cisco - Work Remote

The House of Mercier is excited to offer a fantastic opportunity for technology enthusiasts to join our team as a Customer Service Representative for Cisco. This remote position allows you to work from the comfort of your own home while providing exceptional support to Cisco's valued customers. In this role, you will be responsible for engaging with customers to address their inquiries and ensure they have a smooth experience with Cisco's products and services. We are looking for motivated individuals who possess strong communication skills and a passion for technology. If you are eager to grow your career in customer service and technology, we invite you to apply and become a part of our dedicated team!

Responsibilities

• Provide outstanding customer service to Cisco customers through various channels such as phone, email, and live chat.
• Assist customers with inquiries regarding Cisco products, services, and technical support.
• Resolve customer issues promptly and efficiently while maintaining a high standard of professionalism.
• Document all customer interactions accurately to ensure a seamless experience for future engagements.
• Participate in ongoing training sessions to stay current with Cisco’s offerings and best practices in customer service.
• Work collaboratively with team members to enhance customer satisfaction and service efficiency.

• Strong communication skills in English, both verbal and written.
• Experience in customer service is preferred, particularly within the tech industry.
• Basic understanding of Cisco products and services is a plus, but not mandatory.
• Ability to troubleshoot and assist customers with technical inquiries.
• Proficient in using customer service platforms and general computer applications.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work independently and manage time efficiently in a remote work environment.
• Flexibility to work various shifts, including evenings and weekends if needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan