Service Porter - Guard Attendant

As a Service Porter - Guard Attendant at Premier Truck Group, your key responsibilities will include ensuring that all required documentation is properly placed in vehicles, generating key tags, opening repair orders via the Express Write Up, and delivering keys to Service Advisors. You will also greet customers with a friendly demeanor, keep the service drive and guard shack clean, and maintain an organized vehicle lot. Additionally, shuttling customers and adhering to safety practices while operating tools and equipment are essential duties for this position.

To qualify for the Service Porter - Guard Attendant position at Premier Truck Group, candidates should possess a High School Diploma or equivalent. Ideally, you should have at least three months of related experience or training. However, equivalent combinations of education and experience are also accepted. A strong focus on customer service and the ability to maintain a clean and organized workspace are crucial for success in this role.

Premier Truck Group offers an excellent benefits package for Service Porter - Guard Attendant positions, including employee discounts, comprehensive medical, dental, and vision insurance, life insurance, and access to Employee Assistance Programs. Additionally, the company provides paid holidays and time off, a 401k plan with employer matching, and opportunities for career growth tailored to individual performance and interests.

The work environment for a Service Porter - Guard Attendant at Premier Truck Group is dynamic, customer-focused, and supportive. You will be part of a team that values inclusiveness and equality, allowing you to thrive in your role. The position involves various tasks that keep you engaged throughout the day, from interacting with customers to maintaining cleanliness, ensuring that every part of the service area is safe and organized.

Yes, there are significant opportunities for advancement when you join Premier Truck Group as a Service Porter - Guard Attendant. The company is committed to employee growth, tailoring opportunities to individual performance, experience, and interests. As you gain skills and experience, you can progress into more specialized roles or leadership positions within the organization.

When answering this question, provide specific examples of past experiences where you successfully engaged with customers, resolved their issues, or enhanced their experience. Demonstrating a friendly demeanor and effective communication skills is essential, especially in a role like a Service Porter - Guard Attendant at Premier Truck Group.

Discuss how you assess the urgency and importance of tasks and how you manage your time effectively, especially in a dynamic environment. Give examples of how you focused on customer needs while ensuring all responsibilities were met during high-demand periods.

Acknowledge the importance of safety by detailing the specific practices you adhere to, such as wearing personal protective equipment and following company protocols. Emphasizing your commitment to a safe workplace is crucial, particularly for a position at Premier Truck Group.

Explain your approach to handling challenging situations with customers by remaining calm and empathetic. Recount how active listening, understanding their concerns, and providing solutions helped in such instances. This ability is vital for a Service Porter – Guard Attendant.

When discussing teamwork, share a specific team project or task, emphasizing your contributions and how you collaborated with colleagues. Highlight the importance of cooperation in achieving common goals, especially in a customer-focused environment like Premier Truck Group.

Reflect on aspects of your work that inspire you, whether it's helping customers, meeting challenges, or contributing to a team. This insight can reveal your passion for the role of a Service Porter - Guard Attendant at Premier Truck Group.

Discuss your organizational strategies, such as routinely decluttering, implementing checklists, or setting up designated spaces for equipment and materials. Demonstrating your dedication to maintaining a tidy work environment shows your suitability for this role.

In this answer, convey your understanding of Premier Truck Group’s position as the largest Freightliner dealer group in North America and its commitment to diversity and inclusiveness. This knowledge demonstrates your genuine interest in working with the company.

Share your aspirations in alignment with what Premier Truck Group offers, highlighting your desire for growth and development. Relating your goals to opportunities within the company indicates your commitment to a future career with them.

Express your enthusiasm for the role by detailing what attracts you to it, such as the dynamic work environment, the opportunity to assist customers, or being part of a diverse team. Highlighting your passion for the job shows your suitability for the position.