Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Product Manager(Chicago) image - Rise Careers
Job details

Product Manager(Chicago)

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

  • Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
  • Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
  • Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
  • Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
  • Better together: We check our egos at the door. We work together, so we win together. 

 

Job Description

As a Product Manager, you’ll be working directly with the Member Experience team, with a particular focus on developing and growing products/solutions that are primarily focused on the health insurance market. You will be part of a dynamic and collaborative environment where you will work with cross-functional teams to design, build, and bring to market our products. We are seeking a candidate who is passionate about understanding our users and customers, and who loves creating amazing user experiences.

Duties & Responsibilities:

  • Gain a deep understanding of the market, competitive landscape, and client experiences.
  • Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
  • Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product.
  • Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
  • Provide some cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
  • Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders.
  • Work closely with …
    • Executives and leadership to gain a stronger understanding of the business needs and priorities.
    • Clients to solicit feedback on products and services, and to better understand their problems and pain points.
    • The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.
    • The Engineering team to ensure the product is brought to market according to business requirements and client expectations.
    • The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.
    • The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients.
  • May require occasional travel a few times a year.

Qualifications

Qualifications

  • 3+ years of SaaS product management experience, preferably within healthcare
  • Experience working with payers and/or understanding landscape of the US Healthcare Insurance marketplace a plus
  • Self-starter with a bias toward action and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically
  • Experience working in agile product development methodology
  • Have a passion for user experience, getting to the root of user problems, and solving them creatively while still balancing the needs of the business
  • Understanding of key technologies and ability to converse at a technical level; can understand work effort and trade-offs with technical solutions
  • Think and build products with a platform mindset, specifically how features fit into the overall platform, how they scale, etc
  • Experience with customer/client management, and managing the tension between customers’ wants and needs as part of the broader product/portfolio strategy
  • Proven ability to develop product and marketing strategies, including managing all aspects of a successful product through its lifecycle
  • Excellent strategic thinking, analytical and critical thinking skills
  • Superior project management, time management, and organizational skills, and the ability to quickly adapt to multiple priorities
  • Outstanding written and verbal communication skills

Additional Information

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $115,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ 

 

Average salary estimate

$122500 / YEARLY (est.)
min
max
$115000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Product Manager(Chicago), Press Ganey

As a Product Manager at PG Forsta in Chicago, you’ll immerse yourself in the dynamic world of experience measurement and data analytics, primarily focusing on the health insurance market. We’re not just looking for someone to fill a position; we want a passionate and innovative individual who thrives on understanding user needs and enhancing customer experiences. You'll collaborate with cross-functional teams to design, build, and launch products that truly make a difference. Your days will be filled with conducting market research, analyzing competitive landscapes, and identifying product gaps to ensure our offerings not only meet but exceed client expectations. You’ll be the driving force behind product strategies that resonate with our stakeholders, conducting engaging demos that generate enthusiasm and clarity. Your knack for communication will be vital as you translate strategic visions into actionable product roadmaps. And let's not forget the thrill of product launches—working closely with marketing, engineering, and client services to create seamless journeys for our users. Join us at PG Forsta, where your contributions will not only shape our products but will also empower organizations to deliver standout experiences. If you have at least 3 years of SaaS product management experience, a background in healthcare, and a genuine passion for user-centered design, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Product Manager(Chicago) Role at Press Ganey
What are the primary responsibilities of a Product Manager at PG Forsta in Chicago?

The Product Manager at PG Forsta in Chicago is responsible for developing product strategies, conducting deep market analysis, and collaborating with various teams to enhance user experiences. You'll focus on the health insurance sector, understanding client needs, and driving product development from strategy to launch while maintaining communication with stakeholders.

Join Rise to see the full answer
What qualifications are needed for the Product Manager role at PG Forsta?

Candidates for the Product Manager position at PG Forsta should have at least 3 years of experience in SaaS product management, preferably in healthcare. Additionally, a strong understanding of the US healthcare insurance landscape, agile development methodologies, and exceptional communication skills are critical to success in this role.

Join Rise to see the full answer
How does the Product Manager at PG Forsta contribute to user experience?

At PG Forsta, the Product Manager plays a crucial role in enhancing user experience by deeply understanding user problems and creatively solving them. By integrating user feedback into product development and collaborating with design teams from day one, you help ensure that products are accessible, intuitive, and efficient.

Join Rise to see the full answer
What kind of projects might a Product Manager at PG Forsta work on?

A Product Manager at PG Forsta will manage projects that include new product development, product enhancements, and pilot initiatives. You will oversee a range of activities from concept to market launch, involving collaboration with marketing, engineering, and client service teams to create comprehensive solutions.

Join Rise to see the full answer
What is the expected salary range for a Product Manager at PG Forsta in Chicago?

The expected base salary for a Product Manager at PG Forsta in Chicago ranges from $115,000 to $130,000, depending on experience and qualifications. Candidates may also receive a discretionary bonus or commission tied to their performance, alongside a competitive benefits package.

Join Rise to see the full answer
Common Interview Questions for Product Manager(Chicago)
What experience do you have with product management in a SaaS environment?

In answering this question, highlight specific projects or roles where you managed SaaS products, emphasizing your involvement in the entire product lifecycle, from conception to launch. Discuss challenges faced and how you overcame them, particularly focusing on your understanding of user needs.

Join Rise to see the full answer
How do you approach market analysis for new products?

Discuss your methodologies for conducting market analysis, emphasizing your use of quantitative data, competitor research, and user feedback. Explain how this informs product strategy and decision-making processes to ensure successful product fit in the market.

Join Rise to see the full answer
Can you give an example of a time you improved user experience?

Provide a specific example where you identified a user pain point and implemented a solution that improved their experience. Discuss metrics used to measure success and any positive feedback received, showcasing your ability to advocate for users effectively.

Join Rise to see the full answer
How do you prioritize conflicting stakeholder requirements?

Explain your strategy for balancing stakeholder input by discussing how you evaluate the impact on user experience versus business needs. Illustrate this process with an example where you successfully navigated conflicting priorities and achieved a favorable outcome.

Join Rise to see the full answer
What role does data play in your decision-making process?

Elaborate on how you use data to guide your product decisions, from analyzing user trends to assessing product performance metrics. Provide an example of a decision that was driven primarily by data and discuss the results it produced.

Join Rise to see the full answer
Describe your experience with Agile project management.

Share your familiarity with Agile methodologies, how you’ve implemented Agile processes, and tools you’ve used. Provide insights into how this approach has benefitted your projects and improved team collaboration.

Join Rise to see the full answer
What do you consider when developing a product roadmap?

Discuss the key elements you consider when creating a product roadmap, such as market research, stakeholder feedback, user needs, and strategic business goals. Offer insights into how you prioritize features and timelines to ensure alignment with overall strategy.

Join Rise to see the full answer
How do you ensure effective communication across cross-functional teams?

Highlight your methods for facilitating communication among different teams, such as regular meetings, status updates, and collaborative tools. Provide an example where your communication strategy led to better collaboration and project outcomes.

Join Rise to see the full answer
What strategies do you use for successful product launches?

Detail your typical pre-launch, launch, and post-launch strategies, focusing on collaboration with marketing and sales teams to create awareness and user education. Discuss how you measure launch success and gather user feedback.

Join Rise to see the full answer
How do you handle feedback from clients about products?

Discuss your approach to soliciting and responding to client feedback, emphasizing the importance of listening to users to drive product improvements. Share an example where client feedback led to a successful enhancement or new feature.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Press Ganey Hybrid Chicago, IL, USA
Posted 3 days ago
Photo of the Rise User
Posted 3 days ago
Photo of the Rise User
Posted 6 days ago
Photo of the Rise User
Posted yesterday
Photo of the Rise User
Posted 6 days ago
Photo of the Rise User
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Equity
401K Matching
Photo of the Rise User
zooplus SE Remote 2 Eastbourne Terrace, London W2 6LG, UK
Posted 13 days ago
Photo of the Rise User
Keypath Education Remote Melbourne VIC, Australia
Posted 4 days ago
Posted 8 days ago

Our mission is to reduce patient suffering by supporting the delivery of safe, high-quality, patient-centered care.

132 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 10, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!