Job details

Category Manager UK and Ireland (all genders)

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

Job Description

▪ Strategy:

Define a holistic annual category strategy across key commercial dimensions to steer the category
Business, including a local campaign and promo plan.
Work with respective Country/Cluster Head to tie category strategy into the broader country / cluster
Plan for the year (incl. BU process, LE Forecasting, OBF strategy, and Promo Planning).
Collaborate with key central teams / departments (e.g., VM, Marketing, Pricing, CRM) to influence
Strategies and actions through local market category input.
Obtain deep understanding of category dynamics (Customers, Market, Competitors...), identifying
Growth opportunities and blockers.
Continuously analyze main business KPIs across Sales/Category/Customer/Product dimensions and plan correcting actions.

▪ Pricing:

Recommends adjustments and exceptions of local prices on brand/product level, from defined global pricing strategy. Special focus on OBF, by defining the right sources of business.

▪ Promotions:

Create a full-year promo plan accounting for category dynamics and relevancy, and align local actions with central promotions team (complementary to global central campaign calendar) and Country / Cluster Head.
Actively monitor campaign / promo performance and track budget spend vs. local plan.
Run topical/brand/product promotions on short notice depending on business need.

▪ Shelf management:

Contribute to the business strategy and requirements to the Product team, for product sorting in PLP and search results, in coordination with the rest of Category Managers (through SME).
Contribute to the business strategy and requirements to the Product team, for Up-selling and
Cross-selling through the product recommendation boxes, in coordination with the rest of the Category Managers (through SME).
Special focus on OBF visibility.
Collaboration with Graphics and Shop OPS teams for category-related banners.
Provide inputs for a continuous QA process to Shop Operations and signs-off (if needed) any adjustment in the category content.

KPIs:

Revenue (Net Sales) and margin (CM1) of the category, brands and products
Share of wallet in the category (AOF, AOV, Volume)
Customer acquisition and retention in the category (and specific key brands)
Promo Spend and efficiency
Availability and OOS of key brands/products (in collaboration with VM)
Traffic and Conversion (in collaboration with Growth Manager and central teams)

This role will be based in our London office.

Qualifications

Graduate degree in a business-related discipline
Relevant experience in a similar FMCG / e-Commerce environment, ideally within pet sector
Strong commercial and technical skills, with deep understanding of the different core business functions and how they work together
Excellent teamwork and communication skills with the proven ability to influence at all business levels
Ability to understand customer needs and market requirements as well as intuitive feeling for brands and trends
Hard working, with a hands-on, results-focused approach
High analytical and numerical competency

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits:
🐾 20% discount in our zooplus shop
📖 Internal and external training
🎈 Team events
#LI-HybridLocal Additional Information could not be loaded

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

What You Should Know About Category Manager UK and Ireland (all genders), zooplus SE

Join zooplus as a Category Manager for the UK and Ireland, where you'll play a pivotal role in shaping our pet-centric eCommerce strategy! Based in our vibrant London office located at 2 Eastbourne Terrace, you will be part of Europe's leading online pet platform, delivering joy to millions of pet parents. In this dynamic position, you’ll craft a holistic annual category strategy aligned with key business goals, working closely with local teams to enhance our market presence. Dive into pricing strategies, promotional campaigns, and innovative shelf management, collaborating across teams to drive growth. Your insights into customer behavior and market trends will be invaluable in identifying new opportunities. With strong analytical skills, you'll monitor key performance indicators, ensuring we meet our ambitious targets. We’re looking for someone with a graduate degree in a business discipline and relevant experience in fast-moving consumer goods or eCommerce, ideally in the pet sector. At zooplus, we believe in teamwork and openness, and we’re committed to maintaining a diverse work environment. If you’re ready to make a positive impact on pets and their parents, we can’t wait to welcome you to our team!

Frequently Asked Questions (FAQs) for Category Manager UK and Ireland (all genders) Role at zooplus SE

What are the main responsibilities of a Category Manager UK and Ireland at zooplus?

As a Category Manager UK and Ireland at zooplus, your key responsibilities encompass defining and implementing a comprehensive category strategy that aligns with broader business goals. This includes managing pricing strategies, executing promotional campaigns, and ensuring effective shelf management in collaboration with central teams. You’ll also analyze market trends, customer needs, and business KPIs to identify growth opportunities, all while being part of a passionate team dedicated to delivering joy to pet parents.