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Solution Director, Member Experience - Health Plan Sales

Company DescriptionPG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.Our Mission:We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.Our Values:To put Human Experience at the heart of organizations so every person can be seen and understood.• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.• Better together: We check our egos at the door. We work together, so we win together.Job DescriptionPress Ganey has an exciting opportunity for a Solution Sales Director, Member Experience, whose primary responsibilities are to drive growth and expansion of all related solutions in the defined territory.Our solutions unlock deep and robust insights across the member journey for our health plan clients. Our Human Experience platform is designed to improve member experience, reduce member churn, and make Star Ratings better to accelerate plan performance. It all starts with feedback, insights, and analytics—delivered as only Press Ganey can.Responsibilities include:• Lead business development efforts across the Market – with a keen understanding of white space across the region for new business opportunities.• Being a Subject Matter Expert of our Consumer Experience platform and can demo solutions to prospects.• Partner with sales team on sales cycle or manage the full sales cycle. Be flexible to work either scenario.• Lead and inspire clients. Based on an understanding of their needs, set forth a vision for what is possible by leveraging Press Ganey’s suite of Member Experience solutions.• Be a student of the business. Exhibit strong knowledge about top problems clients are trying to solve and how Press Ganey’s Member Experience solutions are uniquely positioned to meet those needs.• Navigate across Press Ganey to leverage experts, executives, and sales engineers to participate in the sales process. Act as lead voice and guide for how these individuals will operate within the opportunity to ensure an optimal outcome.• Lead RFP Win Strategy and proposal development process, in partnership with Field Operations, to ensure the creation of compelling, client tailored, winning deliverables.• Lead contract negotiation discussions.• Prospecting and cold calling to generate leads/net new business.• Partner closely with Marketing and Inside Sales to execute on prospecting strategies.• Make sales presentations to customers and prospects at all levels.• Highlight benefits and competitive advantages of solutions to facilitate client and prospect understanding.• Formulate a targeted growth plan for use in the market including lead generation, qualification and closing strategies. Partner with Marketing and Inside Sales to execute.• Exhibit strong presentation and facilitation skills.• Role model strong adherence to sales process and use of Salesforce.com as critical business tool• Maintain a real-time understanding of the competitive landscape.• Maintain ongoing calls and communication with sales team to ensure tight alignment on growth pursuits, including ongoing 1:1 meetings and adherence to Salesforce reporting and dashboards.To work #bettertogether, we operate with a hybrid working model. For those based near one of our hub locations in Chicago, South Bend or Boston, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.Qualifications• 10+ years of sales and/or business development experience in the Member Experience space.• Health Plan experience. E• Extensive experience with or worked for a Blue’s Health Plan preferred.• Excellent interpersonal, communications, listening, and presentations skills.• Solid working knowledge of strategic planning, execution of strategy, budgeting, business development and sales.• Demonstrated solid leadership qualities and organizational skills.• Bachelor's degree and 10 years of prior relevant experience.• Flexible to between 25 - 30%.Additional InformationDon’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.The expected base salary for this position ranges from $130,000 - $160,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.All your information will be kept confidential according to EEO guidelines.Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

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What You Should Know About Solution Director, Member Experience - Health Plan Sales, Press Ganey

Join the dynamic team at Press Ganey as the Solution Director for Member Experience in Health Plan Sales, based in the vibrant city of Chicago, IL! In this pivotal role, you'll lead the charge in driving growth and expanding our innovative solutions across the healthcare landscape. Your expertise in member experience will directly impact our health plan clients by helping them unlock deep insights throughout the member journey. This is not just a sales position; it's an opportunity to truly make a difference by improving member experiences and directly influencing star ratings for enhanced plan performance. Your day-to-day will involve business development, collaborating closely with sales teams, and being a subject matter expert for our Consumer Experience platform. You will engage with clients, understand their needs, and set forth an inspiring vision, leveraging our suite of solutions to better serve them. Working in tandem with marketing and inside sales, you'll pursue lead generation and develop compelling sales strategies to create substantial business opportunities. The collaborative spirit at Press Ganey is palpable, and we believe in empowering our employees to contribute meaningfully to our mission of improving Human Experience. If you have a deep understanding of the healthcare industry, strong leadership skills, and a passion for innovation, we can’t wait for you to join us and help shape the future of member experience in healthcare!

Frequently Asked Questions (FAQs) for Solution Director, Member Experience - Health Plan Sales Role at Press Ganey
What are the primary responsibilities of a Solution Director, Member Experience at Press Ganey?

The Solution Director, Member Experience at Press Ganey primarily drives growth and expansion of member experience solutions, engaging in business development, leading the sales cycle, and acting as a subject matter expert to deliver insights that enhance client relationships and improve member satisfaction.

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What qualifications are required for the Solution Director, Member Experience position at Press Ganey?

To qualify for the Solution Director role at Press Ganey, candidates should possess over 10 years of sales or business development experience within the member experience space, particularly in health plans. A strong background with Blue's Health Plans is preferred along with excellent communication and leadership skills.

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What kind of company culture can one expect at Press Ganey for the Solution Director position?

Press Ganey champions a collaborative and empowering company culture where personal ownership and teamwork are vital. Employees are encouraged to innovate, learn, and collectively contribute to the mission of enhancing member experiences across healthcare systems.

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How does Press Ganey approach client relationships in the Solution Director, Member Experience role?

Press Ganey values strong partnerships with clients in the Solution Director role by fully understanding their needs and collaborating side-by-side to transform challenges into actionable solutions that enhance member experiences and drive results.

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What are the growth opportunities for the Solution Director, Member Experience at Press Ganey?

As a Solution Director at Press Ganey, growth opportunities are abundant, including enhancing personal expertise in the member experience field, leading significant projects, and mentoring team members while influencing major developments that shape industry standards.

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Common Interview Questions for Solution Director, Member Experience - Health Plan Sales
How do you approach business development in the health plan sector as a Solution Director?

Focus on identifying gaps in services and leveraging data-driven insights to propose tailored solutions. Showcase your ability to build compelling narratives around your offerings while maintaining strong client relationships.

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Can you describe a time when you improved a client’s experience through innovative solutions?

Share specific metrics and case studies that highlight your achievements. Focus on the challenges faced, the solutions you implemented, and the positive outcomes for the client.

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What key metrics do you consider when evaluating member experience solutions?

Discuss metrics such as member churn rates, star ratings, and customer satisfaction scores. Highlight your analytical skills and ability to translate these metrics into actionable strategies.

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How do you ensure collaboration between sales, marketing, and other departments?

Emphasize your communication techniques, such as regular meetings and updates. Provide examples of successful cross-department initiatives you've led or participated in.

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What strategies do you use for leading contract negotiations?

Discuss your approach to research, preparation, and understanding client needs. Mention adapting your tactics to align with the client’s objectives while maintaining your company’s interests.

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How do you stay informed about trends in the member experience space?

Show your commitment to continuous learning through industry publications, networking, and attending conferences. Discuss how you apply this knowledge to your role proactively.

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What is your experience with Salesforce.com or other sales management tools?

Be specific about your proficiency, including how you use these tools for tracking sales processes, managing leads, and generating reports to drive performance.

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How would you tailor your sales presentations to diverse audiences?

Share your experience in customizing presentations based on the audience’s needs and knowledge levels. Highlight your adaptability and ability to create meaningful dialogue.

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Can you talk about a successful marketing collaboration you’ve had in your past role?

Focus on a concrete example where close collaboration led to increased leads or successful campaigns, underlining your role in that synergy and the resulting success.

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How do you handle setbacks during the sales process?

Discuss your resilience and strategic approach to setbacks, embracing each experience as a learning opportunity. Share specific coping strategies and how you pivot to find success.

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