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Job details

Remote Support Engineer

Prevail Legal is a well-funded startup aiming to transform legal processes through innovative technology. We seek a proactive Support Engineer to join our team in providing technical support to our customers.

Skills

  • Excellent communication skills
  • Customer support experience
  • Web technology skills and troubleshooting abilities
  • Critical thinking and adaptability
  • Independence in a remote setting

Responsibilities

  • Provides technical support to customers and internal users, troubleshooting issues and resolving problems related to software, hardware, and systems
  • Phone, email, and video conferencing interaction with customers to resolve hardware and software issues
  • Coordinates with external client IT to configure networks for accessibility
  • Handles internal requests from Operations, Customer Success, and Sales
  • Communicate issue resolutions clearly to users
  • Draft bug tickets and work with engineering
  • Work with Product to suggest enhancements based on feedback
  • Help to implement a customer-facing ticketing system
  • Define and document customer SLAs

Benefits

  • Comprehensive Benefits plan including medical, dental, vision, 401(k)
  • PTO and company holidays
  • Generous Continued Education Allowance
  • Employee Stock Option Plan
  • Remote First Environment
  • Open, diverse, and respectful work culture
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$92500 / YEARLY (est.)
min
max
$75000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Prevail® products are designed for every single one of us, because LOBC (loss of bladder/bowel control) can affect anyone, at any stage of life. Our commitment to high-quality materials and thoughtful innovation has made us the leader in continenc...

3 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$75,000/yr - $110,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 9, 2025

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