Solutions Engineer II (US, UK)

As a Solutions Engineer II at PriceSpider, your main responsibilities include serving as the Technical Subject Matter Expert for the company, providing clients with comprehensive technical overviews and helping them understand how to leverage PriceSpider’s solutions effectively. You'll participate in sales calls, demonstrate expertise in various products, collaborate with implementation and support teams, and assist in gathering requirements to navigate innovative use cases.

To qualify for the Solutions Engineer II role at PriceSpider, you should have 2-5 years of customer-facing experience, particularly in technical strategic sales within the SaaS environment. It is essential to possess excellent communication skills, strong presentation abilities, and a proactive attitude. Furthermore, experience with digital marketing technologies, data visualization tools, and website technologies is highly valued.

New Solutions Engineer II hires at PriceSpider can expect a comprehensive onboarding process that ensures they understand the PriceSpider product suite and internal systems thoroughly. You'll be working closely with experienced Account Executives and Management teams, participating in training sessions, and gaining hands-on experience to help you become an effective technical solution provider for our customers.

As a Solutions Engineer II at PriceSpider, you will collaborate with complex enterprise clients, showcasing how PriceSpider’s solutions can meet their unique needs. Your role will involve directing engaging presentations, conducting requirement-gathering discussions, and ensuring that our services align with clients' expectations for success and growth.

Working as a Solutions Engineer II at PriceSpider comes with numerous benefits, including flexible work-from-home arrangements, a competitive salary, health benefits including medical, dental, and vision coverage, and a 401K match. You’ll also enjoy professional development programs, wellness offerings, and generous parental leave policies, creating a balanced and supportive work environment.

When responding to this question, highlight specific examples from your previous roles where you successfully managed client relationships, engaged in consultative sales, and tailored solutions to meet clients' needs. Share how you navigated complex conversations and provided value through your technical expertise.

Mention any relevant technical skills, such as familiarity with website technologies (JavaScript, HTML, API) or experience with data analysis tools (like Tableau or PowerBI). Emphasize how you’ve applied these skills in previous roles to solve problems and deliver results to clients.

Explain your strategic approach to preparing for sales calls, including researching the client's needs, understanding their challenges, and tailoring your presentation to showcase relevant solutions. Emphasize the importance of a consultative approach and how you would engage with the client to build trust.

In your response, describe a specific, complex problem you encountered, your thought process in addressing it, the actions you took, and the positive outcome that resulted. This will demonstrate your critical thinking and problem-solving skills effectively.

Discuss your methods for gathering client feedback post-implementation, as well as your commitment to maintaining ongoing communication. Highlight your strategies for adapting solutions based on client input and ensuring they receive the best possible experience using PriceSpider’s platforms.

Describe techniques such as active listening, asking open-ended questions, and clarifying responses to ensure you understand the client's needs fully. Emphasize your ability to engage effectively with clients to validate and refine their requirements.

Demonstrate your knowledge of PriceSpider’s solutions, focusing on how they impact retail sales and marketing strategies. Mention specific products or services you have researched and how you see them fitting into a client's business needs.

Explain your experience in prioritization and organization. Discuss specific tools or methodologies you use to manage your time effectively, keep track of project details, and maintain high service quality across all client engagements.

Share your passion for retail technology and your enthusiasm for being part of a fast-growing company like PriceSpider. Emphasize how your skills align with the company's mission and your desire to contribute to innovative solutions that improve customer experiences.

Discuss specific resources you utilize, such as industry publications, webinars, or professional groups, to keep track of trends in retail technology. Emphasize how this ongoing learning benefits your work and your ability to provide the best solutions to clients.