Head of People Operations

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our intuitive approach to payment plans and relief distribution leads to improved enrollment and recovery rates that significantly exceed industry standards. As a result, individuals clear their debts more quickly and incur fewer penalties, while our partners experience fewer delinquencies and increased revenue.

At Promise, we prioritize treating people facing financial difficulties with respect and dignity, offering them the necessary tools and resources to thrive. Our team's expertise spans various sectors, with technology specialists from renowned companies like Google, Stripe, and Palantir, as well as esteemed government leaders.

We've successfully secured over $50 million in funding, with backing from prominent investors like 8VC, Kapor Capital, XYZ Ventures, Bronze Investments, First Round Capital, Y Combinator, The General Partnership (previously known as Sweat Equity Ventures), and Howard Schultz. We are honored to have recently been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview

Join Promise as of first dedicated People Operations hire - taking the reins of existing / established HR policies and processes and growing towards oversight of strategic and operational execution of our people initiatives. In this pivotal role, you’ll continue our work to build on development and implementation of HR processes, policies, and programs that align with our mission and business objectives. You will work closely with leadership to ensure our talent strategies foster an inclusive and productive workplace. This role is crucial in enhancing employee engagement, improving organizational effectiveness, and maintaining a strong company culture.

What You'll Do

• Take ownership of established HR processes and policies, identifying key gaps and bottlenecks that put company and employee growth at-risk.

• Develop and execute HR strategies that support the company’s goals and promote a positive and inclusive culture.

• Oversee the implementation of HR policies and procedures, ensuring compliance and efficiency.

• Lead initiatives to enhance employee engagement, retention, and development.

• Earn access as a trusted advisor to leadership on all people-related matters, providing insights and recommendations.

• Manage the full employee lifecycle, including onboarding, performance management, and offboarding processes.

• Champion organizational culture and promote diversity, equity and inclusion. 

• Reduce the administrative burden associated with tasks like legal compliance, employee relations, and other regulatory requirements.

What Will Enable You

• At least 6 years of experience in a HR/People role with a strong track record of strategic and operational success.

• A proven track record of owning and driving progress across complex / high volume HR processes including on/off-boarding, performance management, and leave / benefits management

• Ability to establish a strategy for integrated HR tooling and implement change. 

• Deep understanding of HR best practices and employment laws.

• Leverage people analytics to anticipate opportunities and to help make data driven decisions.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels.

• Ability to challenge conventional approaches and a willingness to build a unique approach.

• A dedication to building a supportive and effective work environment for all employees.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.