Educational Content Operations Associate (B2B SaaS)

Educational Content Operations Associate (B2B SaaS)

Company Overview:

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space and the new standard in healthcare technology, we are committed to building a team that thrives in our fast-paced, innovative environment. We’re seeking an Educational Content team Operations Associate who is highly organized, detail-oriented, and passionate about owning administrative functions, developing product knowledge, and delivering an outstanding customer learning experience.

The Role:

The ideal candidate is proactive, communicative, detail oriented, solutions driven, and thrives on supporting teams behind the scenes, ensuring smooth operations and delivery of exceptional customer learning content. In this role, you’ll support critical administrative processes such as setting up customer learning content, maintaining learning management systems and records, assisting with scheduling and planning content development projects, updating learning content as the product evolves, and supporting key initiatives like course enrollment and customer engagement programs. Exceptional communication skills, discretion, and the ability to pivot priorities and juggle multiple priorities are essential, as you’ll be working closely with the Education Content team leadership and cross-functional leaders to set up, update, and publish video and written customer learning material that our content creators develop. If you’re a team player who is excited to make a tangible impact on a rapidly growing organization, we’d love to hear from you.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

Key Responsibilities

Administrative Support to the Educational Content team

• Prepare agendas, take detailed notes during meetings, and track project priorities  to ensure timely execution of action items.

• Assist with drafting emails, learning materials, and reports to support the Educational Content team’s strategic initiatives.

• Document and continually update the status, priority levels, and resources related to content projects using project management software tools.

• Organize and maintain confidential documents and files, ensuring they are readily accessible when needed.

Administrative Ownership of Learning Management System Software

• Serve as the primary administrator for setting up and publishing new and updated customer learning content video courses. 

• Collaborate with IT and vendors to resolve technical issues or implement new features in Educational Content team software.

• Identify opportunities to optimize system workflows and recommend improvements.

Develop and Leverage Product Knowledge to Improve Educational Content

• Demonstrate a passion for learning about our industry and product and the capacity to assist with updating and eventually owning updating aspects of our learning content.

• Display a customer obsession in responding to customer support inquiries and identifying and documenting trends in customer learning content requests.

• Demonstrate willingness to learn technical skills and detailed product functionality knowledge and leverage that knowledge to assist with learning content documentation and updates

Communicating Educational Content Information Internally

• Monitor and organize Educational Content team internal communications to ensure relevant teams are up to date with the latest content and feature updates 

• Respond to routine content related inquiries or escalate as needed.

• Proactively prepare and distribute internal communications on behalf of the Educational Content team.

• Coordinate with external vendors and partners to ensure smooth delivery of customer content.

Data and Reporting

• Generate and store reports on customer content engagement and other key metrics.

• Generate regular and ad-hoc reports from software tools to support data-driven decision-making for team leadership.

• Maintain Learning Management System integrity and ensure course content data is accurate and up to date.

Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent work experience. Rehab backgrounds are also welcome!

• 1-3 years of experience in an Operations or Administrative role, preferably in a high-growth or SaaS environment or healthcare environment.

• Familiarity with software tools and systems with a willingness to learn and adapt to new platforms as needed.

• Familiarity with content development, release documentation, and Learning Management Systems (LMS) a plus

Skills & Competencies

• Organization & Attention to Detail: Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines.

• Technical Proficiency: Comfortable learning and managing Educational Content team software systems and tools, with strong Excel or Google Sheets skills for reporting and analysis.

• Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally and discreetly with employees at all levels.

• Problem-Solving: A proactive, resourceful mindset with the ability to troubleshoot and resolve issues independently.

• Confidentiality: Strong commitment to handling sensitive information with discretion and integrity.

• Adaptability: Thrives in a fast-paced, dynamic environment and is open to taking on new challenges and responsibilities.

• Collaboration: A team player who works effectively across departments and with external vendors.

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E-Verify Employe