Billing Success Manager (B2B SaaS) - job 1 of 2

As a Billing Success Manager at Prompt Therapy Solutions, Inc, your primary responsibilities include training billing teams on best practices, assisting in their transition to the Prompt platform, and addressing customer inquiries through our support channel. You'll work closely with both third-party and in-house billing teams to ensure they have the necessary tools and knowledge to succeed. Building a deep understanding of our software will enable you to cater processes to meet each customer’s unique needs effectively.

To qualify for the Billing Success Manager position at Prompt Therapy Solutions, Inc, candidates must have a minimum of 2 years' experience in the medical billing industry, particularly billing for outpatient physical therapy clinics. Strong technical skills with various software platforms and proficiency in MS Excel are essential. Additionally, excellent written and verbal communication skills and a passion for learning software are vital for this role.

Prompt Therapy Solutions, Inc is dedicated to supporting the career growth of its Billing Success Managers. The company encourages professional development through on-the-job training, opportunities to take on greater responsibilities, and a culture that fosters personal growth in a fast-paced environment. This role is designed for motivated individuals eager to advance quickly while making an impact in the healthcare technology field.

As a Billing Success Manager at Prompt Therapy Solutions, Inc, you can expect a positive, remote, or hybrid working environment that balances productivity and personal well-being. The organization values smart work over hard work, providing you with the autonomy to own your workload while aligning with company goals. Furthermore, the team is composed of talented individuals who celebrate diversity and foster an inclusive atmosphere.

Billing Success Managers at Prompt Therapy Solutions, Inc enjoy a robust benefits package that includes competitive salaries, potential equity compensation, flexible PTO, and comprehensive health insurance options. Additionally, there are company-paid benefits such as disability and life insurance, family and medical leave, and perks like discounted pet insurance. These benefits reflect the company’s commitment to employee satisfaction and well-being.

When answering this question, emphasize your relevant experience in medical billing. Highlight specific clinics or types of billing tasks you've handled, and share examples of any challenges you overcame. Illustrate your understanding of best practices and regulations in the outpatient physical therapy space to showcase your expertise.

Discuss your approach to understanding customers' unique needs and how you would proactively engage with them. Highlight your communication skills and your commitment to delivering value. Provide examples of how you’ve successfully improved customer experiences in previous roles, focusing on your relationship-building skills.

Explain your training methods, emphasizing a tailored approach based on the team's unique needs. Discuss your ability to simplify complex concepts and your use of hands-on practice sessions. Mention the importance of follow-up support and feedback to ensure ongoing learning and adaptation.

Mention your familiarity with medical billing software, specifically those prevalent in outpatient therapy settings, along with your high proficiency in MS Excel. Discuss any additional tools you’ve used that demonstrate your ability to analyze data or enhance billing processes, further underscoring your technical skills.

Share your strategies for managing stress and maintaining focus during high-pressure scenarios. Provide a real example where you successfully navigated a tight deadline, discussing how you prioritized tasks, communicated with your team, and maintained a commitment to quality.

Discuss various billing metrics such as claim denial rates, average days in accounts receivable, and customer satisfaction scores. Emphasize the importance of understanding each metric in context to drive improvements and support customer success, demonstrating your analytical mindset.

Describe a specific process you analyzed and improved. Discuss the challenges it addressed, the steps you took to implement change, and the positive outcomes that resulted, such as increased efficiency or customer satisfaction. Use quantifiable results whenever possible to highlight your success.

Talk about your commitment to continuous learning through industry publications, webinars, and professional organizations. Mention any relevant certifications or training you pursue to enhance your skills. This shows your dedication to remaining knowledgeable and effective in your role.

Emphasize the importance of listening to the customer's concerns and understanding their perspective. Discuss your steps to identify root causes and collaborate with the client to implement solutions, reinforcing your problem-solving skills and commitment to customer success.

Share your enthusiasm for the company’s mission and values, especially its innovative approach and positive impact in the healthcare sector. Connect your skills and experiences to the role, demonstrating how you could contribute over time and help drive the organization's success.