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Client Services Representative

ProSkill Services is seeking a dedicated Client Services Representative to enhance customer satisfaction by managing scheduling and inquiries with excellence.

Skills

  • Bilingual in Spanish (preferred)
  • Strong communication skills
  • Proficient in Microsoft Office
  • Problem-solving abilities

Responsibilities

  • Manage inbound calls for service scheduling.
  • Coordinate appointments for maintenance, repairs, and equipment replacement.
  • Respond to email and web portal inquiries for scheduling requests.
  • Conduct outbound calls for follow-ups and scheduling.
  • Assist the sales team with reporting and client education.

Education

  • 2-3 years of customer service or call center experience

Benefits

  • 401(k) retirement plan
  • Medical, dental, and vision insurance
  • Life insurance coverage
  • Paid vacation and holidays
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$40000 / YEARLY (est.)
min
max
$36000K
$44000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Services Representative , ProSkill Services

Join the dynamic team at ProSkill Services in Anthem, Arizona as a Client Services Representative! At ProSkill, we take pride in providing top-notch residential service for plumbing, heating, and air conditioning, ensuring an exceptional customer experience every step of the way. As a Client Services Representative, you’ll be at the forefront of our customer interactions, helping schedule appointments and answering inquiries with a sunny disposition and professional touch. You’ll handle inbound calls for service scheduling, coordinate maintenance appointments, and even conduct follow-up calls to ensure our clients are happy with our services. The role requires you to juggle multiple tasks seamlessly, so strong communication and multitasking skills will be your best friends. Whether you’re drafting emails or engaging customers over the phone, your goal is to create a positive impact with every interaction. A background in customer service will prepare you for managing the high volume of calls, while a commitment to excellence in service delivery will be key to your success. Here at ProSkill, we value not just technical ability but your warm personality and commitment to customer satisfaction. So if you’re ready to join a family-oriented company that values both its employees and customers, we want to hear from you! With competitive pay of $18—$22 per hour and great benefits, this is your chance to shine in a fulfilling role. Let’s make every customer experience memorable together!

Frequently Asked Questions (FAQs) for Client Services Representative Role at ProSkill Services
What are the key responsibilities of a Client Services Representative at ProSkill Services?

As a Client Services Representative at ProSkill Services, your responsibilities will include managing inbound calls for service scheduling, coordinating appointments for maintenance, repairs, and equipment replacements, and assisting with email and web portal inquiries. Additionally, you'll conduct follow-up calls to existing clients and support the sales team with reporting and scheduling, playing a vital role in ensuring customer satisfaction and communication within the company.

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What skills are required to be a successful Client Services Representative at ProSkill Services?

To excel as a Client Services Representative at ProSkill Services, you should possess strong communication skills, excellent phone etiquette, and the ability to multitask in a fast-paced environment. Prior experience in customer service or a call center will be beneficial. Additionally, having sound judgment, problem-solving skills, and proficiency in Microsoft Office tools will enhance your effectiveness in this role.

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Is bilingualism necessary for the Client Services Representative position at ProSkill Services?

While being bilingual in Spanish is preferred for the Client Services Representative position at ProSkill Services, it is not required. What is essential, however, is a strong commitment to customer service and excellent communication skills, which can allow you to effectively assist clients, regardless of language.

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What qualifications do I need to apply for the Client Services Representative role at ProSkill Services?

To apply for the Client Services Representative role at ProSkill Services, it is recommended to have 2-3 years of experience in a call center or customer service role. A high school diploma or equivalent is typically expected, along with a strong dedication to customer satisfaction and the ability to manage multiple priorities efficiently.

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What are the benefits offered to Client Services Representatives at ProSkill Services?

ProSkill Services offers a comprehensive benefits package for Client Services Representatives, which includes a 401(k) retirement plan, medical, dental, and vision insurance, life insurance coverage, and paid vacation and holidays. This commitment to supporting employees contributes to a positive work environment.

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Common Interview Questions for Client Services Representative
How do you handle high call volumes as a Client Services Representative?

When handling high call volumes as a Client Services Representative, it's important to stay organized and focused. Use call management tools to prioritize urgent requests and maintain a calm demeanor to provide effective solutions. Demonstrating strong communication skills and a customer-first attitude can make a significant difference.

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Can you give an example of a time you provided outstanding customer service?

In your interview, share a specific example that highlights your ability to go above and beyond for a customer. Describe the situation, your actions, and the positive outcome. This shows your commitment to customer service and problem-solving skills, which are vital as a Client Services Representative.

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What tools or software are you familiar with that would assist you in this role?

Discuss any experience you have with customer relationship management (CRM) systems, scheduling software, or communication platforms. Highlight your proficiency in Microsoft Office products, especially Word, Outlook, and Excel, as these tools are essential for a Client Services Representative at ProSkill Services.

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How would you handle a customer complaint?

To handle a customer complaint effectively, stay calm and listen to the customer's concerns. Acknowledge their issue and reassure them that you'll find a solution. Present a clear plan for resolution, and follow up to ensure their satisfaction. This approach demonstrates your problem-solving skills and commitment to service.

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What makes you the ideal candidate for the Client Services Representative position?

Express your enthusiasm for customer service and your qualifications that align with the job. Highlight your experience in similar roles, strong communication skills, and ability to manage multiple priorities effectively. Showing your passion for helping people will resonate well with the interviewers.

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How do you prioritize tasks when juggling multiple responsibilities?

Explain your organizational strategies, such as creating to-do lists or using calendar tools to manage appointments. Prioritize tasks based on urgency and customer needs, ensuring that you maintain a high level of service while effectively managing your time.

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What strategies do you use for effective communication with customers?

Emphasize the importance of active listening and empathy. Adjust your communication style based on the customer's needs and proficiency, and ensure clarity in your explanations. Building rapport can enhance your effectiveness as a Client Services Representative.

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Can you share how you improved a process in your previous customer service role?

Provide an example where you identified an inefficiency, proposed a solution, and successfully implemented a change that benefited both the team and customers. This demonstrates your initiative and problem-solving skills—traits that are invaluable at ProSkill Services.

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How do you stay motivated in a repetitive customer service role?

Discuss personal strategies such as setting daily goals or reminders of the positive impact of your work on customers. Staying connected to your team's mission at ProSkill Services can inspire a strong commitment to the role.

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What do you know about ProSkill Services and our mission?

Research ProSkill Services thoroughly so you can speak about the company’s commitment to customer satisfaction and the types of services offered. Sharing your knowledge shows your interest in the role and organization, indicating that you're prepared and genuine about wanting to join the team.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$36,000/yr - $44,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

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