Customer Claims Examiner - Life Insurance - job 1 of 2

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Customer Claims Specialist works in a team environment to process Life Insurance claims. This customer-facing position requires excellent written and verbal communication skills to provide top-quality service to beneficiaries, funeral homes, agents, attorneys, and others in the financial industry. A professional demeanor and a strong desire to help others are essential.

To be successful in this role, the candidate must possess strong critical thinking, organizational, and time management skills, along with a keen attention to detail due to the high-value payouts involved. While knowledge of Life Insurance is a plus, it is not required.

The ideal candidate will have recent and above-average keyboarding and data entry skills, a natural curiosity to learn, and the ability to quickly assimilate new information. They should also be comfortable with technology and adaptable to continuous improvements in both technology and work processes.

• Review and process claims within set timeframes at a high quality.
• Provide top-quality customer service by phone, email and letter to assist beneficiaries and other parties.
•  Demonstrate tact when dealing with conflict and leverage the knowledge and experience of the business to provide accurate and informative answers to customer’s inquiries.
• Communicate effectively and professionally with teammates, management, and other departments.

• High school diploma or equivalent
• 2 years of structured customer service/claims experience required.
• 2 years of Claims experience highly preferred.

• Customer Service: Provide prompt and professional service to beneficiaries and other parties, handling inquiries and claims efficiently.
• Communication: Effectively communicate status and information to all relevant parties, both verbally and in writing.
• Attention to Detail: Ensure accuracy in processing claims and maintaining documentation.
• Organizational Skills: Manage multiple tasks and deadlines effectively.
• Technological Aptitude: Adapt to new technologies and work processes.
• Teamwork: Collaborate with peers and participate in team initiatives.
• Problem-Solving: Use initiative to find answers and resolve customer concerns.
• Confidentiality: Handle sensitive information securely and professionally.

• This role operates on a semi-flex 40 hour a week schedule.
• Mandatory core hours are M-F, 9am-3pm CDT. Flexible working hours are M-F from 6am-6pm CDT.
• This is a hybrid role which allows for remote work 2 days a week once training is completed.

Employee Benefits:  

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.  

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.