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Strategic Account Manager, New York City - job 1 of 2

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.


How we’re making this happen:

Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise

Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life

5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless

Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in.


Pumpkin is looking for a highly motivated and results-driven Strategic Account Manager to join our team. In this role, you will play a pivotal role supporting our efforts in the veterinarian channel, expanding our customer base, and driving revenue growth. With a focus on building strong client relationships and executing effective sales strategies, you will contribute to educating veterinary professionals on the value of pet insurance. If you have a track record of exceeding sales quotas and share our passion for pets, this is the role for you!


This is a field based position requiring candidates to be full-time residents of New York City. Weekly territory travel throughout Manhattan and Brooklyn with 4 dedicated in-field days and 1 home office day required.


What You'll Do:
  • Actively pursue and close new business opportunities, aiming to achieve a quarter-over-quarter growth of +15%.
  • Assume ownership of a portfolio of 110-130 accounts, managing and nurturing these relationships to drive quote, policy and revenue growth.
  • Conduct an average of 12 product training sessions per quarter, providing educational and persuasive presentations to potential clients.
  • Develop and execute tailored sales strategies for each account, leveraging data analytics and insights to introduce our products effectively.
  • Establish a reputation as a trusted advisor and subject matter expert in your field, fostering long-term client relationships.
  • Foster strategic partnerships and build a strong network to develop a robust pipeline of new business opportunities and create collaborative opportunities.
  • Utilize exceptional presentation skills, persuasive abilities, and a talent for driving behavior change in clients.
  • Demonstrate an entrepreneurial spirit and a self-starter attitude, taking ownership of your sales goals and initiatives.


What We're Looking For:
  • 3+ years of sales experience, with at least 1 year of field/outside sales experience
  • A self-starter with an entrepreneurial mindset and proven success in launching new territories or working in low-structure, start-up environments
  • Strategic and creative thinking to develop innovative sales approaches and step outside conventional methods
  • Solid understanding of the products/services you’ve sold and expertise in concept selling, preferably in B2B or B2B2C roles
  • Strong data analysis capabilities to examine past performance metrics and build effective sales plans for the territory
  • A business-minded individual who takes ownership of their book of business, analyzes historical data, and forecasts future performance, actions and trends
  • Expertise in fundamental sales skills such as route planning, overcoming objections, closing techniques, etc.
  • Ability to pass/obtain a Property & Casualty License within 30 days
  • Ability to work nights and weekends
  • Bachelor's degree in business, marketing, or a related field (or equivalent work experience)


Bonus Points:
  • Comprehensive contributions to medical, dental and vision for colleagues and dependents.
  • Generous PTO and Paid Holidays
  • 401k with company match
  • Pumpkin Insurance and preventative care for every pet in your family
  • The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions
  • Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!


The compensation for this position ranges from $50,000- $70,000 (annually). Compensation may vary outside the listed range, based on a number of factors including but not limited to location, qualifications, performance, skills and experience. The compensation range listed is just one component of Pumpkin’s total compensation package for employees. Total compensation packages, depending on the position, may also include incentive compensation, discretionary bonuses, and other short or long-term incentives. If hired, employees will be in an ‘at-will position’ and Pumpkin reserves the right to modify compensation (as well as any other discretionary payment or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.


Benefits and Perks:

Comprehensive contributions to medical, dental and vision for colleagues and dependents.

Generous PTO and Paid Holidays

401k with company match.

The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions.

Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!


Pumpkin's Core Values:

Pets Come First: Put what’s best for pets at the center of everything we do

Trust the Pack: Help families make empowered pet care decisions

Jump Fences: If there’s a will, there’s always a way over them

Share Toys: Be generous with our gifts and amazing things will happen

Dig New Holes: Challenge conventions to create the future of pet health care


Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

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Average salary estimate

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What You Should Know About Strategic Account Manager, New York City, Pumpkin

Are you passionate about pets and looking to make a significant impact in their lives? Pumpkin, a leading provider of premium pet insurance, is seeking a Strategic Account Manager to join our dynamic team in New York City! In this exciting role, you'll be instrumental in supporting our growth within the veterinarian channel, building fantastic relationships, and driving revenue. Your mission will be to educate veterinary professionals about the incredible value of pet insurance while actively pursuing and closing new business opportunities. With a portfolio of 110-130 accounts to manage, you will have the chance to showcase your skills by conducting engaging product training sessions and developing tailored sales strategies that capitalize on your analytical prowess. We value self-starters with an entrepreneurial mindset, and we believe in empowering our team members to take ownership of their initiatives. If you have a proven track record of exceeding sales quotas and share our deep love for pets, this could be the perfect position for you. Join us at Pumpkin, where your contributions play a crucial role in enabling life-extending treatments and driving a caring mission that truly puts pets first. If you're ready to dig deep, jump high, and make a difference in the pet healthcare space, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Strategic Account Manager, New York City Role at Pumpkin
What are the key responsibilities of the Strategic Account Manager at Pumpkin?

As a Strategic Account Manager at Pumpkin, your primary responsibilities include actively pursuing new business opportunities, managing a portfolio of 110-130 accounts, conducting product training sessions, and developing tailored sales strategies based on data analytics. You'll play a critical role in educating veterinarians on the value of pet insurance while fostering long-term client relationships.

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What qualifications do I need to be a Strategic Account Manager at Pumpkin?

To qualify for the Strategic Account Manager position at Pumpkin, candidates should have at least 3 years of sales experience, with a minimum of 1 year in field sales. A Bachelor's degree in business, marketing, or a related field is required, along with a self-starter attitude and the ability to develop innovative sales strategies in a flexible environment.

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How does Pumpkin support the career development of a Strategic Account Manager?

Pumpkin is committed to the growth of its employees, providing opportunities for professional development through training, mentorship, and access to resources necessary for success. By fostering a culture that encourages creativity and initiative, you will have the chance to develop your skills in sales and client relationship management as a Strategic Account Manager.

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What does a typical day look like for a Strategic Account Manager at Pumpkin?

A typical day for a Strategic Account Manager at Pumpkin involves territory travel throughout Manhattan and Brooklyn, conducting product training sessions, meeting with veterinary professionals to discuss pet insurance solutions, and strategizing on how to drive growth in your accounts. You'll be in the field for four days a week, maximizing your client interactions and nurturing critical relationships.

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What is the expected compensation for the Strategic Account Manager position at Pumpkin?

The compensation for the Strategic Account Manager position at Pumpkin ranges from $50,000 to $70,000 annually. This may vary based on individual qualifications, performance, and experience. Additionally, the total compensation package may include incentives, bonuses, and comprehensive benefits that support our employees' health and well-being.

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Common Interview Questions for Strategic Account Manager, New York City
How do you approach building relationships with clients as a Strategic Account Manager?

In your answer, highlight your ability to listen actively to client needs, show empathy, and establish trust through consistent communication. Share examples of previous relationship-building experiences that resulted in successful partnerships.

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What strategies do you use to achieve sales targets?

Explain your approach to setting realistic goals, analyzing market data, and adapting your sales tactics based on client feedback and performance metrics. Provide examples of how you successfully reached or exceeded sales targets in the past.

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Can you share an experience where you had to overcome an objection from a potential client?

Describe a specific scenario where you faced objections, how you actively listened to the client's concerns, and the persuasive techniques you employed to turn their objections into opportunities for discussion.

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How do you stay informed about the latest trends in the pet insurance industry?

Discuss your strategies for continuous learning, such as following industry news, attending conferences, or networking with professionals. Mention how this knowledge helps you offer valuable insights to clients as a Strategic Account Manager.

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What role does data analysis play in your sales strategy?

Highlight your proficiency in utilizing data analysis to guide your sales approach. Explain how you interpret past performance metrics to identify areas for growth, optimize your sales plans, and understand customer behaviors.

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How do you balance multiple accounts effectively?

Share your organizational skills and time management strategies, emphasizing the tools you use to track interactions, set reminders, and prioritize tasks to ensure all accounts receive the necessary attention.

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Describe a time when you successfully trained a client on a new product.

Provide a detailed example of a product training session you led, focusing on how you tailored the presentation to the client's needs, evaluated their understanding, and received positive feedback as a result.

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How do you foster collaboration with veterinary professionals?

Discuss your communication skills and ability to create win-win situations. Share experiences where you've worked closely with veterinarians to develop tailored solutions that benefit both parties.

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What is your experience in developing sales strategies for new markets?

Share a noteworthy example of how you've successfully launched strategies in uncharted territories, talking about the research, planning, and execution involved in capturing new markets.

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How do you ensure the best interests of pets are at the forefront of your sales activities?

Emphasize your commitment to ethical selling practices and how you prioritize the well-being of pets in every discussion and decision, aligning with Pumpkin's core values.

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January 3, 2025

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