Operations Specialist

The Operations Specialist at PropGuru primarily manages the processing of financial transactions for our clients. This includes pairing incoming payments, sending reminders for overdue invoices, managing our subscription software, assisting with client onboarding, and maintaining our internal databases. We look for someone who can efficiently handle these tasks while maintaining accuracy, especially with sensitive financial data.

To succeed as an Operations Specialist at PropGuru, you should have basic knowledge of MS Excel, strong attention to detail, and a capacity for managing sensitive financial data with precision. Being adaptable and capable of working both independently and in a team is essential. Furthermore, proficiency in English (at least B2 level) is important for effective communication within our international team.

At PropGuru, we pride ourselves on having a flat team structure that fosters direct communication with management. With our small team, currently consisting of only two members, you will have direct access to your team leader and the opportunity to contribute substantially to our operations. This setup encourages collaboration and a hands-on approach to problem-solving.

The work environment at PropGuru is dynamic and collaborative. We operate in a flexible, small-team atmosphere that encourages creativity and efficiency. We prioritize open communication, and our team members support one another in fulfilling our joint responsibilities while having fun along the way!

PropGuru offers a range of benefits including 25 vacation days, 5 sick days, access to office fitness and wellness facilities, and a cafeteria budget for various expenses. We also provide an engaging team culture with annual remote office events that combine work with recreational activities, ensuring a balanced work-life experience.

When facing tight deadlines, it's essential to assess the urgency and importance of each task. I prioritize high-impact tasks that directly affect client transactions, ensuring timely communication and processing. Utilizing tools for task management and setting clear deadlines helps me stay organized and focused.

In a previous role, I noticed that the payment matching process was slow and prone to errors. I created a standardized checklist for matching and reconciling payments, which significantly reduced processing time and increased accuracy. Continuous monitoring and feedback ensured ongoing improvements.

I believe in maintaining professionalism and empathy when dealing with difficult clients. Listening actively, acknowledging their concerns, and providing timely solutions are key. If issues arise, I also make sure to follow up consistently until the client feels supported and satisfied.

I emphasize attention to detail by double-checking all entries and utilizing tools such as spreadsheets for cross-verifying data. Implementing a routine review process and peer checks also helps maintain accuracy, especially in managing sensitive financial information.

I’m drawn to PropGuru because of its innovative approach in the fintech space and the opportunity to contribute to a growing team. The chance to work closely with colleagues in a supportive environment aligns with my values of collaboration and continuous learning.

In my previous roles, I have used Excel extensively for data analysis, reporting, and task automation. I am comfortable with basic formulas and eager to learn more advanced functions. I would use Excel at PropGuru to track financial transactions accurately and streamline invoicing processes.

If I made an error in a financial transaction, the first step would be to acknowledge it and rectify the mistake promptly. I would communicate transparently with affected clients or team members, providing solutions to correct the error and prevent it from recurring in the future.

Communication is crucial in my role. It ensures that everyone is aligned with operational processes and client expectations. Regular updates and check-ins with team members help address any challenges quickly, fostering a cooperative and productive work environment.

Key qualities include strong analytical skills, attention to detail, and an ability to adapt to changing priorities. Effective communication skills and a proactive mindset are also critical for anticipating client needs and streamlining processes for efficiency.

In a previous small team setting, I collaborated closely with my colleagues to streamline our reporting processes. By aligning our goals and maintaining open communication, we improved our efficiency significantly, demonstrating how teamwork can enhance productivity and morale.