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Central Scheduling Specialist - job 1 of 2

Fully remote position! Must be within driving distance of Lombard, IL

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our goal is to educate, protect, and care for your skin while providing the highest quality dermatological services. We are dedicated to making skin health accessible to all by offering comprehensive care and fostering a rewarding work environment for both our patients and our employees.

Position Summary

As a Central Scheduling Specialist, you will play a key role in managing the administrative duties associated with scheduling and patient registration. You will handle a significant volume of inbound calls, guiding patients through the appointment scheduling process for our various practice locations. Your exemplary customer service and attentive listening skills will ensure that patients feel valued and understood right from their first interaction.

High School Diploma required; Associate's Degree preferred.

1 year of customer service experience in healthcare settings preferred.

Strong communication skills and the ability to manage multiple tasks efficiently.

Proficiency in using scheduling software and general computer applications.

  • Competitive Pay
  • Medical, dental, and vision
  • 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested
  • Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 floating days
  • Company paid life insurance and additional coverage available
  • Short-term and long-term disability, accident and critical illness, and identity theft protection plans
  • Employee Assistance Program (EAP)
  • Employee Discounts
  • Employee Referral Bonus Program

QualDerm Partners, LLC is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Average salary estimate

$47500 / YEARLY (est.)
min
max
$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Central Scheduling Specialist, QualDerm Partners

Are you ready to take your customer service skills to the next level? Join QualDerm Partners as a Central Scheduling Specialist! In this fully remote position, you'll become a vital component of our multi-state, female-founded dermatology network, which operates over 150 locations across 17 states. Your main responsibility will be to manage the administrative duties associated with scheduling appointments and patient registration, making sure our patients receive the top-notch service they deserve. You'll handle a high volume of inbound calls, guiding patients smoothly through the appointment scheduling process. With your keen listening skills and dedication to customer service, you'll ensure that each patient feels valued and understood from the very first interaction. To thrive in this role, a High School Diploma is required, and an Associate's Degree is preferred. Ideally, you should have at least one year of customer service experience in healthcare settings, a strong ability to multitask, and be proficient in using scheduling software. At QualDerm Partners, we're committed to making skin health accessible while providing a fantastic work environment for our employees. We offer competitive pay, comprehensive benefits like medical and dental coverage, a 401(k) plan with an attractive match, and generous paid time off. If you’re passionate about helping people and eager to be part of an inclusive team, we want to hear from you!

Frequently Asked Questions (FAQs) for Central Scheduling Specialist Role at QualDerm Partners
What are the main responsibilities of a Central Scheduling Specialist at QualDerm Partners?

As a Central Scheduling Specialist at QualDerm Partners, you will be responsible for managing scheduling and patient registration tasks. This includes handling a significant volume of inbound calls, guiding patients through the entire appointment scheduling process, and ensuring they feel valued and understood. Your efficient multi-tasking and strong communication skills will be essential in this role.

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What qualifications do I need to apply for the Central Scheduling Specialist position at QualDerm Partners?

To become a Central Scheduling Specialist at QualDerm Partners, you will need at least a High School Diploma, with an Associate's Degree preferred. Additionally, having a year of customer service experience, preferably in healthcare, along with strong communication skills and the ability to manage multiple tasks efficiently will improve your chances of success.

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What type of work environment can I expect as a Central Scheduling Specialist at QualDerm Partners?

At QualDerm Partners, you can expect a fully remote work environment where we prioritize inclusivity and support for all employees. We foster a rewarding atmosphere focused on teamwork and personal growth, allowing you to excel while contributing to making skin health accessible to everyone.

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Does QualDerm Partners offer any benefits for their Central Scheduling Specialists?

Yes, QualDerm Partners offers an attractive benefits package for their Central Scheduling Specialists. This includes competitive pay, medical, dental, and vision coverage, a 401(k) plan with company matching, generous paid time off, company-paid life insurance, and additional offerings like short-term and long-term disability plans.

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How does QualDerm Partners support professional growth for Central Scheduling Specialists?

QualDerm Partners is committed to creating a rewarding work environment for all employees, which includes providing opportunities for professional growth. As a Central Scheduling Specialist, you will benefit from training, mentorship, and potential career advancement within the organization, fostering both your personal and career development.

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Common Interview Questions for Central Scheduling Specialist
How do you prioritize tasks when handling multiple patient calls?

When answering this question, emphasize your organizational skills and ability to remain calm under pressure. Mention techniques like using a task list or prioritizing based on urgency to ensure efficient management of incoming calls.

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Can you describe a time when you provided excellent customer service?

Provide a specific example where you went above and beyond for a customer. Highlight the actions you took, the outcome, and how it impacted the customer’s experience, showcasing your commitment to customer service excellence.

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What experience do you have with scheduling software?

Discuss your familiarity with scheduling software, providing specific examples or tools you've previously used. Highlight how this experience has helped you streamline appointment scheduling processes efficiently.

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How would you handle an upset patient on the phone?

Explain that you would remain calm, listen carefully to their concerns, and respond with empathy. Talk about providing reassurance and finding a solution to their issue, demonstrating your strong customer service skills.

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What interests you about working for QualDerm Partners?

Share your passion for healthcare and interest in dermatology, emphasizing how QualDerm Partners' mission to provide accessible skin health aligns with your career goals and values. This shows your commitment to the role and company.

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How do you manage stress during busy periods?

Reflect on specific techniques you use to manage stress, such as taking short breaks, prioritizing tasks, or practicing mindfulness. This demonstrates your ability to maintain performance under pressure and helps you stay composed.

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Can you give an example of how you ensure patient information accuracy?

Describe your attention to detail and the methods you use to verify information, such as double-checking records or confirming details with patients. Highlighting this shows your dedication to maintaining accurate patient data.

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What strategies do you use to ensure effective communication with patients?

Talk about the importance of active listening, using clear language, and confirming understanding with patients. Mention how these strategies help in building rapport and ensuring patients feel cared for.

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How would you adapt to changes in scheduling practices or software?

Express your adaptability and willingness to learn. Provide an example of a situation where you successfully adjusted to change, illustrating your proactive approach and ability to remain flexible in a fast-paced environment.

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What do you believe is the most important quality for a Central Scheduling Specialist?

Discuss qualities like empathy, communication skills, and attention to detail. Emphasize how these traits contribute to providing an excellent patient experience and your belief in their importance in this role.

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Inclusive & Diverse
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Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 19, 2025

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