Job details

Customer Success Consultant with French

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Customer Success Consultant - French speaking

Why We Have This Role

The XM Success organization is at the heart of our business. Our team members are focused on building and maturing our customers’ Experience Management programs to drive measurable business impact and meaningful improvements to the human experience.

Our mission is to tangibly transform our customers’ organizations, leading to increased retention, growth and maturity, and ultimately building our customers into lifelong Qualtrics champions. We do this through a deep understanding of our customers and their industries, utilizing our internal digital tools and by optimizing our technology to address their individual challenges utilizing the Qualtrics platform. We touch every phase of the customer lifecycle and work internally to innovate and drive action for our customers.

How You’ll Find Success

You will know you are doing an excellent job when your customers deepen and broaden their usage of the platform, resulting in renewals and expansion. You have excellent organizational skills to juggle multiple priorities and are an excellent communicator who empathizes with the audience. You are resourceful when facing challenges, and refuse to give up until our customers succeed.

How You’ll Grow

With our company-wide move to a Customer Unit model, you will gain strong competency in the platform, working directly with customers to build product adoption, grow their Qualtrics usage and mature their XM programes.

Things You’ll Do

As a XM Success Consultant you will be tasked with:
- Assume Net ARR revenue responsibility for your portfolio of clients. You will understand their businesses to achieve financial performance targets i.e. Renewal Rate, expansion and Net ARR
- Define and execute your strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world’s largest enterprises
- Leverage internal systems (i.e. SFDC, CPQ, Hiver) to efficiently engage with and deliver on customer requests and requirements at scale through 1:1 and 1:many engagements
- Focus your primary efforts on a dedicated product line to drive leading indicators of customer success including customer platform adoption, MAU and XMos growth, value realisation and ACV retention / growth
- See a problem, solve a problem. Work with cross-functional counterparts in Sales, Customer Operations, Product Management, Ecosystem, Engineering and Professional Services to evolve, scale and improve our customer’s Qualtrics experience
- Develop technical competence in your specific product line
- Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy
- Continue building Qualtrics’ unique culture by living the TACOS values

What We’re Looking For On Your Resume

Bachelor’s degree with a concentration in science, technology, engineering, commerce, business or a related field.
Fluent in English AND French (professional working proficiency/native level).
3+ years experience in a combination of consulting, strategy, operations, product management or an equivalent field. Prior experience in management consulting or an advisory role in a related industry is preferred.
High aptitude for and interest in learning the Qualtrics platform as well as internal digital systems to efficiently engage with customers at scale
Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end. This position is expected to utilize data and metrics to communicate strategy to internal stakeholders and external clients.
Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively.
Ability to consider implications beyond individual customers, thinking holistically about the industry and Qualtrics’ partnership with the customer business, and anticipating needs for increasing product performance and utility for customers.
The Portfolio organisation in EMEA is still being shaped as part of the wider Services Transformation and therefore will continue to evolve. We are looking for someone flexible, with a growth mindset to help shape this direction.

What You Should Know About This Team

We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction.
We love to collaborate with teams across the organization while also being able to work independently and be a self-starter.
A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders.

Our Team’s Favorite Perks and Benefits

On top of our benefits (Healthcare, Pension, Bike to work, Travel tax, Wellness bonus etc.), we are offering an exciting ‘Experience Bonus’ after a year of service. The purpose is to fund a dream you’ve always dreamt of! it could be from attending a sporting event or concert or visiting somewhere exotic or staying at a 5 star hotel!
A comprehensive package consisting of base, bonus and LTI plan.
Check out more about our benefits here

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Success Consultant with French, Qualtrics

At Qualtrics, the role of Customer Success Consultant with French involves deeply engaging with clients to enhance their experience management programs. This is an exciting opportunity to work with some of the world’s leading brands, providing them with the tools they need to succeed. You’ll be part of a vibrant team that thrives on innovation and collaboration, solving complex problems together and turning challenges into opportunities. Your main focus will be on understanding the unique needs of your clients and helping them navigate our platform effectively, ultimately driving successful outcomes such as renewals and expansions. With a blend of strategy and operational precision, you'll establish strong relationships with key executives, leveraging your expertise to guide them through their individual challenges. Your bilingual skills will be a major advantage, allowing you to connect with French-speaking clients confidently. Success in this role means being proactive, empathetic, and organized while enjoying the freedom to be creative in your approach. Qualtrics values individuals who love technology and are passionate about customer experience. If you're ready to help transform businesses while furthering your own professional growth, this is the perfect place for you. Join us in bringing humanity back to business and be part of a company that cares about its people and customers alike.

Frequently Asked Questions (FAQs) for Customer Success Consultant with French Role at Qualtrics

What are the main responsibilities of a Customer Success Consultant with French at Qualtrics?

As a Customer Success Consultant with French at Qualtrics, you will be responsible for engaging with clients to enhance their use of the Qualtrics platform. This includes understanding their business needs, managing client relationships, strategizing for growth in user adoption, and ensuring renewals and expansions of services. It's a dynamic role that bridges consulting and product management, aiding clients in deriving value from experience management technologies.