Ice Technician

As an Ice Technician at Quench, you will have a variety of responsibilities. You will primarily focus on troubleshooting, maintaining, and repairing our filtered water systems, including bottleless water coolers and ice machines. Your duties will encompass changing water filters, cleaning and sanitizing water tanks, and performing regular service agreement tasks. You'll also act as a customer service ambassador, creating positive experiences during site visits and ensuring compliance with safety policies.

To apply for the Ice Technician position at Quench, candidates should ideally possess experience in repair and maintenance along with a technical school degree. Proficiency in general computer skills and familiarity with Microsoft Office is preferred. Strong verbal and written communication skills are essential, as well as the physical capability to lift heavy equipment. A valid driver’s license and being at least 21 years old are also necessary requirements.

Quench provides a comprehensive hands-on training program for new Ice Technicians to ensure they become proficient in their roles. This training will cover the internal workings of our water systems, repair techniques, and customer service protocols. With a strong focus on practical skills, you will gain the confidence needed to succeed as you represent Quench in the field.

The typical work schedule for an Ice Technician at Quench is Monday through Friday, from 7:00 AM to 4:00 PM. However, this may slightly vary depending on the specific service market you are covering. Our structure allows for a balanced work-life arrangement while also ensuring excellent service to our customers.

The work environment for Ice Technicians at Quench is dynamic and field-based. You will be visiting various customer locations, which means you'll encounter a diverse range of setups and challenges. The role combines technical skills with customer interaction, ensuring each day is unique. At Quench, we encourage teamwork and a culture centered around our core values to ensure our technicians feel supported and empowered.

When faced with difficult troubleshooting situations, I start by staying calm and assessing the issue thoroughly. I would identify the problem through systematic checks and communicate with the customer to keep them informed. My approach combines technical knowledge with customer service skills, ensuring the problem is addressed while maintaining a positive relationship with the customer.

I have hands-on experience with various maintenance tasks such as changing filters, cleaning water tanks, and inspecting for leaks. I believe in proactive maintenance, which helps prevent future issues. My technical background allows me to effectively diagnose and repair problems, and I also stay updated on best practices within the industry.

I am motivated by the opportunity to combine technical skills with sustainability. Working as an Ice Technician at Quench means I can contribute to a mission that reduces plastic waste while providing top-notch service to customers. I find fulfillment in solving problems and ensuring that customers have a positive experience with our products.

Safety is paramount in field service roles. I make it a point to follow company safety protocols meticulously, wear appropriate personal protective equipment, and keep my work area organized. Before starting any service job, I assess potential hazards and ensure that the customer is aware of the work process, which ensures a safe environment for everyone involved.

In my previous role, a customer was experiencing repeated issues with their water cooler. I took the initiative to investigate thoroughly and discovered an underlying problem with the water supply. I communicated transparently with the customer, explained potential solutions, and followed up afterward to ensure everything was working well. This approach not only resolved the issue but also built trust and satisfaction with the customer.

I am familiar with a wide range of tools and equipment used in the maintenance and repair of water systems. I’ve used both hand tools and specialized devices to perform repairs and ensure everything works optimally. My technical training has equipped me with the skills to handle equipment safely and efficiently.

To manage a busy schedule, I prioritize my tasks by evaluating the urgency and nature of each service call. I utilize scheduling tools to organize my day effectively and remain flexible to accommodate changes. Good communication with customers is essential, ensuring they are aware of my estimated arrival times and any delays.

I regularly participate in training sessions and workshops related to water system technologies. Additionally, I follow industry publications, forums, and trade shows to stay informed about emerging trends. This continuous learning helps me provide better service and adapt to new challenges in my role.

Quality is critical in my work as an Ice Technician. I adhere to established service protocols and double-check my work before leaving a customer site. I believe in being thorough and taking the time necessary to ensure that everything is functioning correctly before finalizing the service.

I believe I would be a great fit for the Ice Technician position at Quench due to my passion for customer service and my technical skills. I’m dedicated to contributing positively to the company’s mission of sustainability and excited to provide high-quality service to our customers. My proactive attitude and commitment to safety align perfectly with Quench's values.