Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Specimen Technician Senior - Hospital image - Rise Careers
Job details

Specimen Technician Senior - Hospital

Overview

Specimen Technician Senior - Hospital - Edinburg, TX - Monday to Friday (Rotational Weekends) - 18:00 - 03:00The Hospital Specimen Associate, Senior is responsible for the preparation of patient’s specimens in a hospital location where either they are working as the sole Hospital Specimen Associate, Senior in a location or as the leader of a Hospital Specimen Associate, Senior work team. The Hospital Specimen Associate, Senior can perform all Hospital Specimen Associate, Senior duties proficiently while managing advanced problem resolution. They are responsible for meticulous customer service skills that include effective communication, collaboration and quality service.

 

Pay Range: $17.20+ per hour; Employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

 

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs• Annual, no-cost health assessment program Blueprint for Wellness®• healthyMINDS mental health program• Vacation and Health/Flex Time• 6 Holidays plus 1 "MyDay" off• FinFit financial coaching and services• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service• Employee stock purchase plan• Life and disability insurance, plus buy-up option• Flexible Spending Accounts• Annual incentive plans• Matching gifts program• Education assistance through MyQuest for Education• Career advancement opportunities• and so much more!

Responsibilities

Specimen Processing & Test Send Out Responsibilities 

  • Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements. 
  • Knowledge and competency of Hospital LIS system (client specific) 
  • Print Quest performed testing reports 
  • Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources 
  • Responsible for supply ordering processes. 
  • Performs remote accessioning (pre-accessioning), (client specific) 

Problem Resolution Responsibilities 

  • Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. 
  • Responsible for Quest pending test management & interface test pending management. 
  • Identifies and documents any defects in the data entry process, using department defect definitions as a guide. Maintains and reports department quality data to include compliance audits and Best Practice Team reports  
  • Identifies and escalates trends in quality/service issues and appropriate feedback to supervisors/managers when problems arise 

Customer Service Responsibilities 

  • Responsible for managing inbound calls with a positive client interaction. 
  • Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization. 
  • Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff. 
  • Test Down/Test Delay Notification, Quanum downtime notification 
  • Coordinate Technical Consultation based on performing laboratory. 
  • Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account. 

Qualifications

QUALIFICATIONS

Required Work Experience: 

  • 3 – 5 years of working experience and previous specimen processing work experience in a lab required

Preferred Work Experience: 

  • Medical background preferred, which includes medical terminology applicable to a clinical laboratory   
  • Previous experience in a production environment preferred

Physical and Mental Requirements: 

  • Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour.   
  • Works in a biohazard environment, practicing good safety habits.   
  • Able to sit or stand for long periods.   

Knowledge: 

  • N/A

Skills: 

  • Handles multiple tasks simultaneously and works in a production environment.
  • Hospital LIS Systems knowledge or experience a plus
  • Command of Microsoft Office Suite
  • Client interfacing role requiring strong communication, collaboration, and problem-solving skills. 
  • The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems. 
  • Communicates effectively with all levels of staff. 
  • Maintains composure while working under pressure.  
  • Reflects good judgment when determining what action to take when resolving problems.   
  • Demonstrates strong interpersonal skills that foster a positive environment.   
  • Demonstrates flexibility and ability to adapt to change.

EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

 

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

 

2025-85457

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Quest Diagnostics Glassdoor Company Review
3.4 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Quest Diagnostics DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Quest Diagnostics
Quest Diagnostics CEO photo
Jim Davis
Approve of CEO

Average salary estimate

$40208 / YEARLY (est.)
min
max
$35776K
$44640K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

As a Health Plan Account Manager, you will foster client relationships and enhance business growth through exceptional service in the healthcare industry.

Photo of the Rise User

The Cleveland laboratory is looking for a dedicated Medical Laboratory Scientist II to perform complex testing while ensuring quality control and compliance.

Join our dynamic team as an Italian Speaking Customer Support Representative, dedicated to delivering top-notch support for our online marketplace platform.

Waccamaw Dermatology, LLC Remote Myrtle Beach, South Carolina, United States
Posted 6 days ago

Join Dr. Lucariello's team as a Surgical Assistant/Medical Assistant, where you will play a key role in supporting dermatological procedures and patient care.

Photo of the Rise User
National Vision Hybrid 707 N Hwy 67 suite 150, Cedar Hill, TX 75104, USA
Posted 6 days ago

Join America's Best as a Contact Lens Specialist where you will enhance customer experience by providing expert guidance on contact lenses and eyeglass care.

Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as a Customer Experience Concierge at the Atlanta Centurion Lounge, where you'll enhance the travel experience for premium customers.

Photo of the Rise User

The City of Fort Worth is looking for an Administrative Technician to assist in the daily operations of the Police Department’s Sex Offender Registration & Tracking Unit.

Posted 9 days ago

We are looking for a dynamic Customer Experience Manager at Five Below to enhance our customer service and drive store performance.

Photo of the Rise User

Join Carolina Reserve of Hendersonville as a Certified Medication Technician, providing high-quality medication administration and care in a supportive community environment.

Join Dignity Health as an Environmental Services Supervisor to lead a dedicated team in maintaining high standards of cleanliness and safety within a historic nonprofit hospital.

Photo of the Rise User
Posted 10 days ago

Lakeland Care is on the lookout for a detail-oriented RN Care Manager to provide essential care management services remotely while supporting clients in Manitowoc County.

Posted 5 days ago

Join Corewell Health as a Resource School Health Aide, providing vital health services to students and families in the Grand Rapids area.

Photo of the Rise User

Become the head coach at [solidcore] and lead the charge in delivering an outstanding fitness experience in the vibrant community of Miami.

Photo of the Rise User

Join Segula Technologies as a Customer Support Administrative Assistant and contribute to the smooth operations of their aerospace client’s administrative functions.

Lithia Hybrid Mercedes Benz of Paramus, Paramus, NJ 07652
Posted 2 days ago

Become the voice of Mercedes-Benz of Paramus and deliver outstanding customer service as a BDC Representative.

We are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. Quest annually serves one in three American adults and half the physicians and hospitals in th...

90 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 20, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
A
7 people applied to Virtual Assistant at Anypear
T
Someone from OH, Springfield just viewed Senior Web Developer at The Panaro Group
Photo of the Rise User
Someone from OH, Springfield just viewed Sr Web Software Engineer at MGM Resorts International
Photo of the Rise User
Someone from OH, Cincinnati just viewed Freelance Senior Employer Branding Specialist at FIND
Photo of the Rise User
Someone from OH, Akron just viewed Remote Account Coordinator at Amazee Global Ventures
Photo of the Rise User
Someone from OH, Dayton just viewed Associate Customer Success Manager at Poll Everywhere