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Area Leader of Facilities - job 1 of 3

Company Description

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.   
   
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States. 

Job Description

The Area Leader of Facilities is responsible for the planning, organization, execution, and communication regarding service-related issues. This role is tasked with leading in their areas and serving as a conduit for both the RSO and facilities program. The Area Leader of Facilities is responsible for handling all aspects of field management.

Your Impact and Responsibilities:

  • Manages all Business Unit (BU) area facilities related support, local strategy, and execution including managing service providers to ensure quality, maintain brand standards and maximize life of company assets
  • Acts as the first point of escalation for field facilities emergencies and opportunities and provides emergency support 24/7/365
  • Leads the facilities strategic plan implementation and communication
  • Partners with cross-functional department initiatives and support
  • Provides continuous improvement ideas and implements appropriately, participates on the change management process, and may conduct initiative research
  • Continually provides coaching to all Crewmembers
  • Supports all service-related opportunities, manage work order flow, and operations requests
  • Conducts site assessments (physical and virtual) to ensure properties are maintained to Raising Cane’s expectations
  • Participates in new restaurant turnover and 11-month warranty walk-throughs
  • Responds appropriately to customer queries and escalate as needed
  • Develops a network of quality service providers, executes contracts, and assigns to CMMS
  • Analyzes service provider scorecards, benchmark performance data, and assess program success
  • Prepares Requests for Proposal (RFP) packages for projects
  • Prepares job/task specific Scopes of Work (SOW)
  • Reviews proposals and invoices to ensure overall value
  • Inspects quality of service to ensure it meets brand integrity
  • Conducts property and equipment assessments
  • Identifies current and future capital needs
  • Partners with BU team to develop project needs, seeks service providers, develops scope, compares bids and obtains approval
  • Places and tracks equipment orders
  • Manages building repairs, improvements, equipment installation, and startup
  • Manages work order flow to ensure effective completion to Raising Cane’s expectations
  • Reviews quality, work order performance, and status reports
  • Analyzes labor rates, cost of PM services, and competitive bid processes
  • Completes expense reports and other administrative responsibilities

Qualifications

  • 3-5 years of facilities management experience within the restaurant/retail/c-store/grocery industries
  • Knowledge and experience with the following: HVAC/mechanical, refrigeration, plumbing, electrical, general maintenance contracting, kitchen equipment, soda and Co2 systems
  • Proficient in use of a CMMS data base
  • Blueprint reading experience a plus
  • Able to work remotely and travel 50% or sometimes more depending on construction activities
  • Microsoft proficient with a focus on Word, Excel, Microsoft Project, and PowerPoint.
  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong written and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to evaluate work completed to measure effectiveness
  • Able to successfully function during times of uncertainty and changing priorities

Additional Information

All your information will be kept confidential according to EEO guidelines.

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What You Should Know About Area Leader of Facilities, Raising Cane's

Join Raising Cane's Chicken Fingers as an Area Leader of Facilities and be a crucial part of our mission to serve only the best and most craveable chicken finger meals. Based in St. Louis, Missouri, you'll play a dynamic role in managing facilities operations across various locations. You'll be the go-to person for all service-related issues, leading a dedicated team to ensure that our brand standards are not just met but exceeded. Your responsibilities will include everything from overseeing local strategies for facility management to conducting site assessments to guarantee that our properties reflect Raising Cane’s high expectations. This is an opportunity to coach and develop staff while partnering with cross-functional teams to drive continuous improvement. You’ll also take charge of emergency support, ensuring prompt responses to any unexpected situations. If you have a knack for strategic planning, managing service providers, and analyzing performance data, we would love to have you on our team. At Raising Cane's, you'll be part of a culture that emphasizes purpose, teamwork, and community, helping us grow towards becoming one of the top 10 restaurant companies in the US. So come bring your experience in facilities management and be part of something special where your contributions will help shape our future!

Frequently Asked Questions (FAQs) for Area Leader of Facilities Role at Raising Cane's
What are the main responsibilities of the Area Leader of Facilities at Raising Cane's?

As the Area Leader of Facilities at Raising Cane's, your primary responsibilities include managing local facility strategies, overseeing service providers, executing quality control, and ensuring that all locations maintain brand integrity. You'll also lead the implementation of the facilities strategic plan and act as the first point of escalation for emergencies and opportunities, providing ongoing support 24/7/365.

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What qualifications do I need to apply for the Area Leader of Facilities position at Raising Cane's?

To qualify for the Area Leader of Facilities position at Raising Cane's, you should have 3-5 years of facilities management experience, preferably in the restaurant, retail, or grocery industries. Familiarity with mechanical systems such as HVAC and plumbing is essential, along with proficiency in using a CMMS database and Microsoft Office tools.

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What skills are important for success as an Area Leader of Facilities at Raising Cane's?

Success in the Area Leader of Facilities role at Raising Cane's requires strong organizational skills, the ability to manage multiple priorities effectively, and excellent communication skills. Being detail-oriented and self-driven, combined with a flexibility to adapt to changing priorities, is essential for anyone in this position.

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Does the Area Leader of Facilities position at Raising Cane's require travel?

Yes, the Area Leader of Facilities position at Raising Cane's will require travel, often around 50% of the time, particularly depending on construction activities and the needs of various facilities across the region.

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What kind of projects will the Area Leader of Facilities at Raising Cane's be involved in?

In the Area Leader of Facilities role at Raising Cane's, you'll manage various projects such as facility renovations, equipment installations, and the overall management of building repairs. You'll be responsible for developing scopes of work, soliciting bids, and analyzing service performance to ensure optimal project outcomes.

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Common Interview Questions for Area Leader of Facilities
Can you describe your experience with managing service providers in facilities management?

When answering this question, provide specific examples of your past experiences managing service providers, such as how you established relationships, set expectations, or resolved conflicts. Highlight your approach to evaluating their performance and ensuring quality service delivery.

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How do you prioritize tasks when managing multiple facilities?

To address this question, discuss your methods for prioritizing tasks, such as using a project management system, assessing urgency, and stakeholder input. Emphasize your ability to stay organized and maintain flexibility in the face of changing priorities.

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What measures do you take to ensure brand standards are maintained across multiple locations?

This question allows you to discuss strategies you’ve implemented in the past, such as regular site assessments, training initiatives for staff, and using metrics to measure compliance with brand standards. Mention how you handle feedback from crew members and customers for continuous improvement.

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Can you share an example of a facilities emergency you managed?

Here, share a specific incident of a facilities emergency you navigated, outlining the situation, your immediate response, and the outcome. Emphasize your ability to stay calm under pressure and the steps you took to resolve the issue efficiently.

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How have you contributed to cost savings in your previous facilities management roles?

In your answer, detail specific actions such as renegotiating contracts, implementing preventive maintenance routines, or introducing more efficient technologies to reduce labor costs. Use numbers where possible to illustrate the impact of your efforts.

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Describe your experience in new restaurant openings and facility turnover.

When addressing this, explain your role in the process, the challenges you faced, and how you collaborated with various teams to ensure a smooth transition. Highlight your project management skills and attention to detail during turnarounds.

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What software tools do you use in facilities management?

Outline your familiarity with various software tools such as CMMS, project management software, or data analytics platforms. Provide examples of how you used these tools to improve operations, track maintenance tasks, or manage service contracts.

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How do you stay updated on industry regulations and best practices?

Share your approach to keeping abreast of changes in regulations and best practices, such as attending workshops, networking with industry professionals, and subscribing to relevant publications. Emphasize the importance of compliance and how it impacts operational excellence.

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What do you think are the key qualities of a successful Area Leader of Facilities?

Here, articulate qualities such as leadership, adaptability, strong communication skills, and a detail-oriented mindset. Explain how these traits contribute to achieving organizational goals and fostering a positive working environment.

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How do you handle conflicts between your team and service providers?

When responding, discuss your conflict resolution strategies, such as active listening, mediating discussions, and finding common ground. Share a real-world example if possible, highlighting your ability to build relationships and find amicable solutions.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, remote
DATE POSTED
December 15, 2024

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