Growth Assistant Restaurant Leader for DC Market - 80% Travel

As a Growth Assistant Restaurant Leader at Raising Cane’s, your primary responsibilities include overseeing new restaurant openings, training hourly restaurant managers, and managing day-to-day restaurant operations. You will lead a training team, enforce company policies, and ensure compliance with safety and operational standards, all while providing exceptional service to our customers and upholding our company's culture.

To apply for the Growth Assistant Restaurant Leader position at Raising Cane’s, candidates should have at least 3 years of experience in restaurant or retail management. A strong understanding of labor laws, staffing, and scheduling is essential, along with advanced communication skills. While a high school diploma is required, having some college experience is preferred. It is also necessary to possess a valid driver’s license and be willing to travel.

As a Growth Assistant Restaurant Leader at Raising Cane’s, you can look forward to competitive medical, dental, and vision benefits, a 401(k) plan with employer match, tuition reimbursement, and a variety of paid time off, including holidays. Additionally, you'll enjoy incentives like weekly pay and employee discount programs that enhance your overall compensation.

During the training process for a Growth Assistant Restaurant Leader at Raising Cane’s, you will oversee a team dedicated to new restaurant openings and ensure they are trained effectively. This involves engaging in hands-on training, conducting performance observations, and actively participating in the actual opening of new locations to reinforce your knowledge of our service and operational standards.

As a Growth Assistant Restaurant Leader at Raising Cane’s, some challenges may include effectively managing multiple priorities, adapting to fast-paced environments, and coordinating various operations in new locations. You’ll also need to handle staffing and operational issues that may arise during openings and ensure that all team members are aligned with the company’s standards and culture.

In answering this question, focus on specific examples of your management experience, including your responsibilities related to staffing, scheduling, and ensuring service quality. Highlight any metrics or improvements you facilitated in previous roles to show your capability in managing operations successfully.

Discuss your approach to training staff on health and safety standards, conducting regular checks, and staying updated on local regulations. Provide examples of any challenges you faced and how you resolved them to keep your team and customers safe.

Share specific training techniques that have worked for you, such as hands-on training, shadowing, and using clear, practical examples. Emphasize the importance of communication and feedback in enhancing the training experience for new team members.

Emphasize your analytical skills and ability to remain calm under pressure. Discuss a specific example where you successfully diagnosed a problem and implemented a solution, highlighting collaboration with your team and utilizing operational tools.

Explain that customer service is at the heart of any successful restaurant and share your philosophy on fostering a customer-first culture. Discuss how you motivate your team to prioritize customer satisfaction and share any initiatives you've led that contributed to improved service.

In your response, talk about the importance of having open communication and empathy. Provide steps on how you would address the issue constructively, including setting clear expectations, providing necessary training or support, and ultimately, determining the right course of action.

Share your passion for the industry, focusing on aspects like teamwork, hospitality, and the thrill of fast-paced environments. Relate this to your desire to help others succeed and contribute to a company like Raising Cane’s that values quality and community.

Use this opportunity to share a specific example, detailing your role and the strategies you employed to ensure a smooth opening. Explain any challenges you encountered, how you overcame them, and what the outcome was in terms of sales or customer reception.

Discuss the importance of communication, recognition, and team-building activities to create a positive atmosphere. Give examples of initiatives you've implemented in the past that fostered a sense of belonging and commitment among team members.

Express your admiration for Raising Cane’s commitment to quality and community involvement. Discuss how you align with the company's values and your eagerness to contribute to its growth and culture, making it a rewarding place to work.