Hourly - Operations Manager

As an Hourly Operations Manager at Raising Cane’s, you will be responsible for various tasks that ensure the smooth running of the restaurant. This includes acting as the manager on duty, managing cash handling procedures, ensuring adherence to Raising Cane’s policies, and providing excellent customer service. You will also deploy crew members during shifts, oversee the cleanliness of the restaurant, and complete necessary documentation to track operational performance.

To qualify for the Hourly Operations Manager position at Raising Cane’s, candidates should possess at least 3 years of restaurant or retail management experience. A high school diploma or equivalent is preferred, and you must be at least 18 years old. We are looking for individuals who are detail-oriented, flexible, and can effectively manage multiple priorities while maintaining strong communication skills.

The work environment for an Hourly Operations Manager at Raising Cane’s is dynamic and fast-paced, requiring physical exertion such as standing, walking, lifting, and bending. You will interact with customers and crew members in both indoor and outdoor settings, often working with food products and various equipment. The role demands a focus on operational excellence and customer satisfaction while following safety and health standards.

As an Hourly Operations Manager at Raising Cane’s, you can expect to earn an hourly rate ranging between $26 to $28, depending on your experience and location. Along with competitive pay, you'll benefit from an array of perks, including medical, dental, and vision benefits, 401(k) options, paid time off, and even unique initiatives like tuition reimbursement and gym membership programs.

To prepare for your interview for the Hourly Operations Manager position at Raising Cane’s, familiarize yourself with the company's values, operational standards, and customer service expectations. Be ready to discuss your management experience, specific examples of how you've handled staff and customer interactions, and your problem-solving skills. Highlight any experience with new restaurant openings, as this is an asset for our growing brand.

When discussing your management style, it's beneficial to emphasize your ability to adapt to different team dynamics while focusing on clear communication and motivation. Highlight experiences where you've led a team effectively, encouraging staff input and maintaining a positive work environment.

To ensure operational excellence, I focus on adherence to established procedures, regular training and development for staff, and fostering a culture of accountability. Using checklists and performance metrics can help measure success and identify areas for improvement.

When handling customer complaints, I listen attentively to understand their concerns fully, apologize if necessary, and take immediate action to resolve the issue. Moreover, I believe in following up with customers to ensure their satisfaction and to prevent similar issues in the future.

I have extensive experience managing cash handling processes, including closing registers, ensuring all transactions are recorded accurately, and conducting audits. It is crucial to maintain high levels of accountability to prevent discrepancies and build trust with the team.

Share a specific example where you implemented training programs or motivational strategies that led to a noticeable increase in team performance. This might include initiating recognition programs, providing constructive feedback, or creating opportunities for team bonding.

During a busy shift, I prioritize tasks by assessing immediate operational needs, focusing on customer service, and delegating responsibilities to crew members based on their strengths. A proactive approach to scheduling and task assignment helps maintain smoother operations.

Promoting teamwork can involve regular team meetings to discuss goals, fostering an open environment for feedback, and encouraging collaborative problem-solving. Team-building activities outside of work can also strengthen relationships and improve communication.

Staying updated on restaurant industry trends involves reading trade publications, participating in networking events, and attending relevant training sessions. I also value feedback from customers and staff to understand market preferences and adapt accordingly.

I believe the most important quality for an Operations Manager is adaptability. The ability to respond to changes in the restaurant environment, whether it’s staffing issues or unexpected customer demands, is key to maintaining operational flow.

Raising Cane’s culture emphasizes teamwork, service excellence, and community engagement. It’s vital to foster an environment where each crew member feels valued, supported, and motivated to contribute to the shared goal of creating delicious meals and exceptional experiences.