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General Manager_ Wichita NRO

Company Description

Starting from $60,000 annually plus monthly training incentive of $1,500*
*Pay is based on location, experience, and qualifications etc.
*Monthly incentives after training vary and are based on restaurant profitability

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.    

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.   

Benefits offered for all Full-time Restaurant Managers:

  • Medical, Dental, Vision & Pharmacy Benefits
  • Dependent Care & Healthcare Flexible Spending Accounts
  • Company-provided Life and Disability insurance
  • Hospital Indemnity, Accident and Critical Illness
  • 401(k) With Employer Match (age 21 & older)
  • Access to financial advisors for budget and retirement planning
  • One Pass Gym Membership Program
  • Tuition Reimbursement
  • Crewmember Assistance Program
  • Pet Insurance

Perks & Rewards for Restaurant Managers:

  • Weekly Pay!*
  • Competitive pay + monthly bonus
  • Paid Time Off & Sick time
  • 8 paid Holidays a year**
  • Early closure for company events
  • Casual Work Attire
  • Perkspot Employee Discount Programs
    • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly. 
    • **Some locations may vary 

Job Description

Your Role at Raising Cane’s:


The Restaurant Leader is responsible for strategic direction for their restaurant and must maintain operations standards and drive results through people development, sales and profit growth. This role is tasked with teaching, modeling and upholding Raising Cane’s culture standards for all crewmembers, customers and partners.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. 

Your Impact and Responsibilities:

Purpose of the position:

  • Ensures overall financial success of the restaurant and is responsible for forecasting and budgeting
  • Ensures overall restaurant compliance to company standards, policies and laws
  • Hires and terminates management-level crewmembers including status change and payroll process
  • Creates crewmember work and training schedules
  • Develops management-level crewmembers including performance management
  • Acts as manager on duty, opens and closes the restaurant, manages cash handling
  • Monitors profit and loss statements, develops and executes strategy in all areas of financial and operational performance

General to the role:

  • Enforces Raising Cane’s policies and standards
  • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
  • Deploys crewmembers during a shift and provides exemplary customer service
  • Utilizes reward and recognition program for the crewmembers in the restaurant
  • Authorizes employee functions requiring manager approval (e.g. discounts, timeclock overrides, etc.)
  • Ensures cleanliness of the restaurant and ensures the facility is in good working order
  • Achieves and maintains training restaurant status
  • Achieves “meets expectations” or better metrics in all crewmember and operations performance metrics
  • Completes other duties as assigned

Qualifications

Requirements for Success:

  • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize problems, set goals, create plans and convert plans into action to solve problems
  • Able to measure performance, subjectively and objectively with a high level of emotional intelligence
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
  • Able to manage all public dealings in a professional manner, consistent with Raising Cane’s policies and acts as a brand ambassador inside and outside the restaurant
  • 5+ years of restaurant or retail management experience
  • New restaurant opening and local restaurant marketing experience preferred
  • Must be 18 years of age or older
  • High school diploma or equivalent required, some college preferred
  • Possess a valid driver’s license

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$60000 / YEARLY (est.)
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$60000K
$60000K

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What You Should Know About General Manager_ Wichita NRO, Raising Cane's

At Raising Cane’s Chicken Fingers®, we’re on the lookout for an enthusiastic and experienced General Manager to join our team in Wichita, KS. As a General Manager, you will play a crucial role in leading your restaurant with strategic direction, ensuring that our high standards of operations are met. Your passion for people and dedication to our unique culture will help foster an environment where both our Customers and Crew thrive. You’ll be in charge of everything from hiring to managing budgets, while also creating a fun and engaging atmosphere for your team. Additionally, you’ll have a hand in driving sales and impacting restaurant profitability, all while upholding the principles that have made Raising Cane’s a beloved brand. You will be working in a fast-paced kitchen environment, engaging with customers, and leading a talented team, living out our mantra of serving the best tasting and most craveable chicken finger meals. We’re all about community here, and as the General Manager, you will be pivotal in ensuring our restaurant operates smoothly—with your leadership and our fantastic food, we can attract more fans to join the Cane’s family. If you’re ready to step up and make a real difference while enjoying great benefits like competitive pay, paid time off, and monthly bonuses, Raising Cane’s is the place for you!

Frequently Asked Questions (FAQs) for General Manager_ Wichita NRO Role at Raising Cane's
What are the key responsibilities of a General Manager at Raising Cane’s Chicken Fingers®?

As a General Manager at Raising Cane’s Chicken Fingers®, your primary responsibilities include ensuring the overall financial success of your restaurant, maintaining compliance with company standards, and leading management-level crewmembers. You'll be handling hiring processes, developing training schedules, and monitoring profit and loss statements to strategize for improved performance.

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What qualifications are required for the General Manager position at Raising Cane’s?

To qualify as a General Manager at Raising Cane’s Chicken Fingers®, candidates should have over five years of restaurant or retail management experience, a high school diploma or equivalent (with some college preferred), and a valid driver’s license. Strong analytical, communication, and technology skills are also essential to excel in this role.

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What benefits does Raising Cane’s offer to their General Managers?

General Managers at Raising Cane’s Chicken Fingers® can expect a range of benefits including medical, dental, and vision insurance, 401(k) plans with employer matching, tuition reimbursement, pet insurance, and a gym membership program. You’ll also benefit from competitive pay along with a monthly training incentive and bonuses based on restaurant performance.

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How does a General Manager contribute to Raising Cane’s company culture?

A General Manager at Raising Cane’s Chicken Fingers® plays a vital role in fostering a positive company culture by modeling and upholding the brand's principles throughout the team. You’ll promote teamwork, reward exceptional customer service, and ensure a workplace that’s engaging and supportive for the entire Crew.

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What type of experience is preferred for the General Manager role at Raising Cane’s?

Preferred experience for the General Manager role at Raising Cane’s Chicken Fingers® includes a background in new restaurant openings and local restaurant marketing. This experience helps to better prepare candidates for the dynamic environment of a fast-paced restaurant and the challenges of steering a successful location.

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Common Interview Questions for General Manager_ Wichita NRO
How would you handle a high-stress situation during a busy shift as a General Manager?

To handle a high-stress situation during a busy shift as a General Manager, I would prioritize tasks and delegate responsibilities to my team effectively. Communication is key; I would keep all crewmembers informed and reassured to maintain a positive atmosphere while ensuring we meet customer demands efficiently.

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Can you describe your experience with budgeting and financial management as a General Manager?

In my previous roles, I have managed budgets by analyzing revenue streams and cost control measures, focusing on enhancing profitability. I regularly review financial statements to identify areas needing improvement and develop strategies to boost sales while reducing unnecessary expenses.

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What strategies would you implement to improve team performance at Raising Cane’s?

To improve team performance at Raising Cane’s, I would emphasize ongoing training and development by creating a supportive environment. Regular team meetings and performance reviews would help recognize achievements, while also addressing areas of growth to encourage continuous improvement.

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How do you ensure compliance with health and safety regulations as a General Manager?

To ensure compliance with health and safety regulations, I would conduct regular training sessions for my staff on proper food handling procedures and ensure that our restaurant adheres strictly to hygiene standards. Regular inspections and audits would also be part of my routine to maintain a safe environment.

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How do you motivate your team during challenging times?

I motivate my team during challenging times by maintaining clear communication and focusing on the positives. I highlight past successes, offer rewards for hard work, and ensure everyone feels supported and valued within the team, giving them a sense of purpose.

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Describe a time you successfully managed a conflict between staff members.

In managing a conflict between staff members, I first listened to each party's perspective without taking sides. I facilitated a dialogue between them to address their concerns directly, helping them to find common ground. This approach not only resolved the conflict but also strengthened their working relationship.

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What do you see as the most important factor for success in a fast-paced restaurant environment?

The most important factor for success in a fast-paced restaurant environment is effective teamwork. Ensuring that every team member understands their role and can work collaboratively, even under pressure, is crucial for maintaining service quality and customer satisfaction.

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How would you handle negative feedback from a customer?

When receiving negative feedback from a customer, I would first listen attentively and empathize with their situation. Then, I would apologize for their experience and work on a prompt resolution while ensuring they feel valued. This approach can often turn a negative situation into a positive outcome.

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What do you think is the key to maintaining a positive work culture at Raising Cane’s?

The key to maintaining a positive work culture at Raising Cane’s is open communication and recognition. Valuing the contributions of every Crew member fosters a supportive environment where employees feel appreciated, leading to higher morale and productivity.

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How do you stay current with industry trends and apply them at Raising Cane’s?

I stay current with industry trends by following relevant news, participating in webinars, and networking with other professionals. I apply this knowledge to Raising Cane’s by implementing best practices and adapting our strategies to ensure we remain competitive and appealing to our customers.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, on-site
DATE POSTED
January 13, 2025

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