Customer Success Engineer (French-speaker)
SUMMARY
We’re looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Director, Customer Success Engineering.
We are hiring for this position in Germany, or Serbia.
We can only provide work authorization/visa sponsorship in Germany.
ABOUT THIS ROLE
Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineering, you'll make an impact on your team by:
As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products.
Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success.
Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary.
Provide proactive, consultative advice to help optimize the performance of our customers’ Rasa deployments
Help champion an environment for ongoing strategic customer success
Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
Participate in Rasa internal training and education sessions
RESIDENT AI ENGINEER MISSIONS
Starting as a Customer Success Engineer (CSE), you have a clear path for growth within Rasa. Over time, you may be invited to take on Resident AI Engineer (RAI) missions, working directly with specific clients on their AI projects. As an RAI, you'll move beyond general support to provide hands-on technical implementation, optimization, and troubleshooting of Rasa assistants.
RAIs embed within customer teams or support multiple clients, actively engaging in coding, model deployment, and real-time issue resolution
ABOUT YOU
Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management
A minimum of 5 years of professional work experience with Rasa or equivalent
Experience serving as part of a key customer leadership team, working with technical and business decision-makers
Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes
Ability to act as an industry-encouraging leader in both customer meetings and public settings
You will be working from Germany, or Serbia.
Please keep in mind that we are describing the background we imagine would best fit the role. Even if you don’t meet all the requirements, yet you are confident that you are up for the task, we absolutely want to get to know you!
WHAT YOU CAN EXPECT FROM US
Flexible hours and a dedicated remote budget
A stipend for professional development fund & 6 paid education days to help you grow within your role
26 days of PTO
A Macbook, and other tech to help you to do your job
We have regular remote team events, as well as a company-wide offsite annually
Health benefits Private Health optional (Serbia Only)
You can find more information about our benefits per location here: Rasa Perks & Benefits
ABOUT US
Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. Merging a state-of-the-art engine with a user-friendly no-code UI, Rasa offers an open and adaptable platform that perfectly aligns with business logic. This innovative approach makes Rasa a reliable and trusted choice for enterprises seeking to enhance customer interactions while reducing costs. Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others. The company was founded in 2016 and is remote-first with a global presence.
Rasa is an equal opportunity employer. We are still a small team and are committed to growing inclusively. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.
Please be mindful of the hiring location(s) listed.
You must be located in and a resident of the location(s) listed for us to proceed with your application.
Join Rasa as a Business Development Representative, where your passion for technology and sales will help shape the future of customer interactions through AI.
Join Google Cloud as a Customer Engineer to empower government institutions with cloud solutions that enhance their digital capabilities.
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you'll play a crucial role in delivering customer satisfaction and maintaining vehicle service operations.
Join MCI as a Collections Representative and be a key player in helping customers manage their accounts with professionalism and empathy.
Join AWSkinCo+ as a Front Desk Associate and be a key player in delivering exceptional client experiences in our aesthetic and medical spa services.
Join a fast-growing company as a Customer Support Specialist, providing expert support and leading a team to drive customer satisfaction.
Become a key player at Alaska Airlines as a Ramp Service Agent, managing the fast-paced environment of airport operations.
Join Pair Team as a Bilingual Member Services Representative to transform healthcare access for those in need through innovative member engagement.
Join Cook Solutions Group as an ATM Service Technician where you'll troubleshoot and maintain ATM systems while ensuring top-tier customer satisfaction.
We are looking for a dedicated Customer Support Representative to deliver outstanding service and support to our customers from the comfort of your home.
Roamstead Management is looking for a passionate Property Host to enhance guest experiences at their Smoky Mountain campground by providing top-notch hospitality.
Become a vital part of American Express as an Account Protection Specialist, where your passion for customer care makes an impact.
Become a part of the Hy-Vee team as a Wine & Spirits Clerk, where customer engagement and service excellence are prioritized.
Join Eastside Family Dentistry as a Registered Dental Assistant and play a vital role in delivering exceptional patient care in a supportive environment.
Rasa, founded in 2016 and headquartered in San Francisco, California, is a computer software company that specializes in the engineering of conversational artificial intelligence (AI).
8 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
