Brokerage Enablement Manager

As a Brokerage Enablement Manager at Real, your core responsibilities will include leading the Enablement Coordinator team to support the brokerage, overseeing team performance, and ensuring compliance with licensing entities. Additionally, you'll engage in one-on-one development conversations with team members, conduct regular QA reviews, and manage escalations for process improvements.

To qualify for the Brokerage Enablement Manager position at Real, candidates should have a Bachelor’s degree and a minimum of 5 years of proven experience in a managerial role. Experience within the residential real estate sector and comfort with customer service systems like Zendesk would be advantageous.

Successful candidates for the Brokerage Enablement Manager role at Real should possess excellent written and verbal communication skills, strong problem-solving abilities, and adaptability when working with new technologies. Demonstrating a commitment to fostering a collaborative environment while providing constructive feedback is also essential.

At Real, we emphasize continuous learning and growth. Brokerage Enablement Managers are supported through regular 1:1 meetings for development conversations, comprehensive training programs, and access to resources that enhance both managerial and industry-specific skills.

The work environment for a Brokerage Enablement Manager at Real is collaborative and supportive, emphasizing teamwork. Our company culture promotes sharing insights and challenges, ensuring all team members feel valued while working towards common goals.

As a Brokerage Enablement Manager, prioritizing tasks involves assessing the urgency and impact of each task. I typically categorize tasks based on deadlines and overall team objectives. Communicating these priorities clearly ensures that everyone is aligned and can focus on what matters most.

I believe in fostering individual growth through regular feedback sessions. For instance, I initiated monthly coaching meetings focused on skill development and providing actionable feedback based on performance reviews. This helped create a clear path for improvements and career enhancement.

To ensure compliance with regulatory requirements, I maintain a strong relationship with licensing entities and conduct regular reviews of our policies. Implementing a checklist system for all operational procedures helps in tracking our compliance status effectively.

Handling underperformance requires a proactive approach. I focus on identifying the root cause through direct conversations and providing tailored support or training. Collaborating to set achievable goals can often turn performance around.

I find customer service tools like Zendesk essential for monitoring team performance and customer engagement. Additionally, project management software helps me keep track of team tasks and deadlines, ensuring our operations run smoothly.

My management style is collaborative and transparent. I strive to create an inclusive atmosphere where team members feel comfortable sharing their ideas and concerns, which leads to improved team performance and morale.

Training new team members involves a structured onboarding process, where I encourage hands-on learning and mentorship from established staff. Providing clear resources and continuous support ensures they feel confident in their new roles.

I utilize KPIs such as ticket resolution times, customer satisfaction scores, and individual performance ratings. Regularly reviewing these metrics helps identify both strengths and areas for improvement among team members.

Fostering a positive team environment begins with open communication and collaboration. Celebrating wins, acknowledging individual contributions, and providing opportunities for team bonding can significantly enhance team morale.

My approach to managing change is to involve the team in the process from the start. By communicating the reasons for the change and its benefits, I can help my team adapt more smoothly while addressing any concerns they may have.