Manager, Accounts Receivable

As a Manager, Accounts Receivable at Realtor.com®, you will oversee the day-to-day operations of the accounts receivable department, managing a team of 4-6 employees. Your key responsibilities will include processing billing batches in Salesforce, approving finance-related cases, and ensuring that customer invoices are handled accurately and promptly. You will also evaluate current workflows, recommend improvements, hire and train new staff, and work collaboratively with other departments to fulfill organizational goals.

To qualify for the Manager, Accounts Receivable position at Realtor.com®, you should have at least 5 years of experience in Accounts Receivable or a related field, along with a minimum of 2 years in a management role. A Bachelor’s degree is required, complemented by excellent communication skills and a strong work ethic. You're expected to be a team player who can build trust with your direct reports while guiding them effectively in a hybrid work environment.

At Realtor.com®, as a Manager, Accounts Receivable, you will have numerous opportunities for career growth. By successfully leading your team and enhancing department processes, you can position yourself for higher managerial roles within finance or operations. The company emphasizes professional development and offers an inclusive and supportive culture that encourages you to innovate and excel in your career.

The culture at Realtor.com® is centered around collaboration and inclusivity, creating an environment where the Manager, Accounts Receivable can thrive. Most employees work in the office three or more days a week, allowing for rich interactions that foster teamwork and creativity. You'll be part of a diverse group of professionals dedicated to making a difference in the real estate industry, partnering with colleagues across departments to achieve common objectives.

As a Manager, Accounts Receivable at Realtor.com®, familiarity with Salesforce is crucial, as you’ll be processing billing batches and managing finance-related cases within this platform. You'll also leverage various other systems to ensure thorough analysis and due diligence is applied to approvals for credits and refunds, requiring a high level of detail orientation and process understanding.

When asked about managing an accounts receivable team, emphasize specific examples that showcase your leadership skills. Describe how you hire, train, and support your team to meet targets and enhance performance, and share any techniques you've implemented to improve workflows and accuracy in billing.

Demonstrating your problem-solving skills is essential when answering questions about handling discrepancies. Discuss a specific instance where you identified a discrepancy and detail the steps you took to resolve it effectively, ensuring customer satisfaction while adhering to company policies.

In your response, underscore your commitment to compliance by discussing the importance of adhering to SOX controls and financial policies. Highlight your experience in evaluating processes, implementing checks and balances, and training your team on compliance protocols.

Share a successful example of a process improvement you've initiated. Discuss the issue, the steps you took to evaluate and redesign the process, and the outcome, which should ideally include measurable results that benefited the organization and enhanced efficiency.

To answer this effectively, you should explain your approach to workload management. Discuss how you assess business needs, redistribute tasks among team members, and maintain communication to ensure high-quality performance across the department while meeting deadlines.

Highlight that communication is a cornerstone of effective management. Discuss how you use verbal and written communication to foster an open environment, provide clear expectations, and ensure team members feel supported and informed, particularly in a hybrid work setting.

Explain the key performance indicators (KPIs) you consider crucial in assessing the performance of your accounts receivable team, such as days sales outstanding (DSO), percentage of overdue invoices, and the efficiency of billing processes. Discuss how you use these metrics to analyze performance and drive improvements.

When discussing interdepartmental collaboration, provide a specific example where effective teaming led to a successful outcome. Focus on your ability to build relationships, communicate needs, and work collectively towards a common goal, showcasing your adaptability.

Identify a current challenge in accounts receivable management, such as the increase in automation demands or compliance complexities. Discuss your views on the challenge and share insights on how you would tackle it using innovative solutions or process improvements.

In your response, convey your alignment with Realtor.com®’s mission to innovate in real estate. Discuss how the company's values resonate with you and why you believe your experience and skills make you a great fit for their team, highlighting your enthusiasm for contributing to their success.